Client Relationship Manager

This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business.

Specifically, your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business in the Manufactured Housing Market.

JOB RESPONSIBILITIES

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
• Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business
• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. May also negotiate with underwriters and carriers.

Troubleshoots claims and billing issues

• Responsible for overall retention of accounts in assigned book of business
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.

Identifies and follows-up on cross-selling opportunities when appropriate

QUALIFICATIONS

• High School diploma or equivalent; AA and / or college degree preferred
• Superior customer service and problem-solving skills
• Excellent oral and written English communication skills
• Property & Casualty or Personal Lines Insurance license prefered or must be obtained within 90 days of employment
• Must be willing to take your requisite state insurance license examination
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to work in a positive team environment
• Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required for local park presentations
• Hybrid work schedule; must be in office minimum of three days weekly.

Department Account Management & ServiceRequired Experience : 1-2 years of relevant experienceRequired Travel : Up to 25%Required Education : High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

The EEO is the Law poster and its supplement is available here at.

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