Security Systems Service Manager Coastal Market which includes Wilmington, NC, Myrtle Beach and Charleston, SC, and Savannah, GA
Build your best future with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.
Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe.
You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!
What we offer
- Competitive base salary and a comprehensive bonus program.
- Three weeks paid vacation in a calendar year / holidays / sick time / three PTO days in a calendar year.
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
- Extensive product and on the job / cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Providing Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot)
Click on this link to learn more about JCI :
What you will do
Responsible for the Security Service customer account leadership, including Labor and Material growth and execution of the Service business.
Drives customer satisfaction, profitability, and productivity of the team. Manages customer relationship development and satisfaction.
Responsible for employee development and retention and for safety program compliance.
How you will do it
Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues.
Responsible for procuring and mainlining fleet and tools inventory.
Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
Reviews and approves all L&M quotations.
Responsible for budgeting, forecasting, accounts payables / receivables.
Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
Responsible for safety performance and program compliance.
What we look for
Required
Technical school training or equivalent experience in the Security industry.
Three or more years of management experience in a similar service deliverable environment.
To be successful in this position you must have a passion for leading people.
Strong technical ability and to prioritize work activities for the team, scheduling, and lead a diverse team.
Strong interpersonal, customer service, negotiating skills.
Demonstrated competence in writing and verbal communication skills.
Basic financial accounting experience.
Demonstrated proficiency in MS office products and basic Windows environment.
Preferred
Diploma in Electronic Systems.
Five years prior experience in the Security industry.
Five plus years in a service management role directing a similar service deliverable team
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
Security Systems Service Manager
Security Systems Service Manager – Coastal Market which includes Wilmington, NC, Myrtle Beach and Charleston, SC, and Savannah, GA. Responsible for the Security Service customer account leadership, including Labor and Material growth and execution of the Service business. Ensures consistency of deli...
Remote Customer Service Representative
As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. Become a Customer Service Representative, work from home, and set your own schedule while helping others!. To be a Custome...
Dialysis Program Manager
Are you a compassionate leader eager to steer and elevate a crucial healthcare program? Join Encompass Health, the nation's largest inpatient rehabilitation company, as a Dialysis Program Manager. Dialysis Program Manager Career Opportunity. Recognized for your expertise as a Dialysis Program Manage...
Hospital Security Guard Full Time
Hospital Security Guard Full Time. The Professional Security Officer is responsible for the safety and security of the facilities they protect. Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. Now Hiring Ho...
Laborer/Field Service Technician-HAZMAT & Emergency Response
This role will be active in the field responsible for the performance of tasks associated with hazardous waste clean-up, site-remediation, equipment decontamination and handling of hazardous materials. Hepaco, a Clean Harbors company is the leading provider of environmental, energy and industrial se...
Systems Administrator
Our client is seeking a highly skilled and experienced Systems Administrator with a strong focus on Microsoft 365, FortiNet security solutions, and Microsoft Azure. Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrato...
Systems Administrator
Atlas Tech, a veteran-owned IT company serving multiple DoD customers in support of America's warfighters, is looking for a Systems Administrator in Charleston, SC, to add to the internal IT team. As one of several Systems Administrators, you will be responsible for implementing, supporting, and...
Customer Service Unarmed Security Guard
Job Title: Customer Service Unarmed Security Guard. Job Summary: We are seeking a reliable customer service/ professional Unarmed Security Guard to join our team. The Unarmed Security Guard will be required to patrol the premises at both entries, monitor surveillance equipment, and report any suspic...
Systems Administrator III
We are seeking a highly skilled and experienced Systems Administrator with a strong focus on Microsoft 365, FortiNet security solutions, and Microsoft Azure. Design and implement network security strategies, including segmentation, intrusion prevention systems (IPS), and web filtering. Develop and m...
Security Guard Unarmed - Logistics
As a Security Guard, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense o...