Earl Opener: Member Services Representative
Opener / Early Bird
Position Title : Front Desk Representative
Requirements : Fluent in English
Proficient reading and writing skills
Special Skills : Good communication skills
Strong customer service skills
Responsibilities :
Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
- Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
- Converts telephone inquiries into club visits.
- Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process.
Creates desire for prospective members to join club and aggressively inspires them to join.
- Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
- Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.
Member Service
- Greet all members & their guests use their name and wish them a good workout
- Wish all members a fond farewell as they exit the facility
- Check Ins :
- Check in all members and guests in accordance with company procedures
- Ensure all members are participating in services and programs according to their level of membership
- Facilitate any messages on club software at member check-in
- Observes ABC screen to book kick-offs
- Facilitate all member requests or forward to a manager, assistant manager or manager on duty
Guests
- Greet all guest promptly and courteously
- Explain membership options to guests and ask if they would like to enroll
- Ensure all guests are "qualified" to be a guest according to our policies
- Ensure all first time guests are taken through a tour
- Follow up with all guests
Communicate special events to members and guests
Desk Duties
- Answer phones in courteous, helpful, professional manner
- Master the use of the CMS system
- Maintain professional disposition at all times
- Schedule member services : tanning, etc.
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, programs and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Take the initiative to learn opening and closing duties
Job Type : Full-time
Benefits :
Employee discount
Schedule
Morning opener :
arrival time Mon-Friday 4 : 45 am
arrival time Sat-Sun 6 : 45
4 / 5 hours shifts available
Work Location : In person
Job Type : Part-time
Salary : $16-$17
Benefits :
Employee discount
Shift :
Morning shift
Weekly day range :
- Monday to Friday
- Weekends as needed
Work Location : In person
Earl Opener: Member Services Representative
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