Job Description
Job Description
Hey there! Do you love helping people and providing exceptional service? We're looking for an awesome Customer Service Representative to join our team! You'll be the friendly voice on the phone, chatting with customers and solving their problems.
The ideal candidate will have killer communication skills, a positive attitude, and the ability to keep up with our fast-paced environment.
So if you're a people-person who's ready to take on a new challenge, we want to hear from you!
This may look like an entry level position, but we are looking for someone who wants to grow with the company!
Flexible Work Hours : 7 : 30am to 4 : 30pm Monday-Friday some Saturdays during summer or as necessary *more details about the exact schedule during interview - this is not a remote position
Job Summary
Provide Fast Friendly and Fun customer service
- Answer incoming calls
- Schedule service / estimate appointments in a timely manner
- Manage Online / Text / Chat communications with customer
- Make outbound calls follow up calls for customer surveys and potential sales
- Make outbound calls book, confirm, and survey upcoming or completed appointments
- Assist Sales & Service Team with customer service needs and other assigned task
Qualifications and Skills
- Minimum of 3 years of experience in Telephone Customer service (HVAC Experience a Plus)
- Energy, enthusiasm, integrity & interest in performing at a high level everyday.
- Ability and commitment to be on time.
- Attention to detail, multi-tasker
- Provide exceptional customer service to our clients at all times.
- Strong teamwork skills and high regard for teamwork with respect.
- Ability to work with other employees, management and technicians to get the job done right the first time and in the best interest or our clients, while abiding by company policies and procedures.
- Must pass our background, drug screening
- Must be able to read, write and speak English (Spanish a Plus)
Compensation : Hourly + commission - negotiable / depends on experience & flexibility
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