Specialist, Product - Social, Reputation and Listings Management

At FordDirect, our emphasis on diversity is much more than words. We encourage you to be yourself. We open our minds and doors to all walks of life, respecting and celebrating the uniqueness within each of us.

We value the voice and contributions of all team members.

THE DIVERSITY OF OUR TEAM DRIVES US, INSPIRES US, AND MAKES US PROUD TO CALL FORDDIRECT HOME.

FordDirect is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by applicable laws, regulations, and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please email [email protected] .

This position is a hybrid role which requires the employee to work in the office every Tuesday and Wednesday.

Job Summary

The Specialist, Product will coordinate the development, delivery, and maintenance of various product milestones. The Specialist will be responsible for coordinating the product roadmap and associated product change processes, coordinating all team projects, and reporting processes.

The Specialist will gather requirements, working closely with the product team to ensure changes are aligned with overall product strategy.

The ideal candidate will have some experience working within the Facebook Page, Facebook Business Manager and / or Google Business platforms as connecting profiles, managing user access, and working with Dealers and FordDirect Support teams to problem solve with these platforms is a core responsibility.

The Specialist will have a strong interest in developing an expert level understanding of the Facebook and Google platforms at FordDirect and will have an opportunity to work directly with representatives from Facebook and Google.

The candidate should be comfortable working with simple data sets to sort, review, and organize information to present and / or provide to colleagues for consumption.

Essential Functions

• Support day to day processes, coordination, and execution of assigned projects.
• Work with internal teams to create / coordinate content to be used for marketing, executive meetings, presentations, or training.
• Assist with multiple projects, working with teams to resolve issues and identify areas of concern or opportunity.
• Contribute to and / or develop presentations related to assigned project area of focus.
• Support development of program or project updates as needed.
• Participate in the collaboration with business partners / vendors ensuring completion of deliverables.
• Collaborate with internal and external customers to align business needs for potential enhancements.
• Identify and understand emerging technologies, if applicable for assigned projects.
• Stay up to date on reporting, data, or metrics for assigned projects and provide insight and recommendations.
• Coordinate analytics requests as needed for assigned products.

Travel Required (Approximate) : Limited

Qualifications At FordDirect, we believe in diversity as a strength. You're encouraged to apply even if your experience or background doesn't precisely match the job description.

Candidates who do not meet all listed qualifications may be considered based on the combination of relevant work experience and depth of expertise in job-related skills.

Experience

• Digital Marketing (2+ years).
• Project coordination experience delivering on customer business needs (2+ years).
• Experience with automotive projects is a plus.

Skills, Knowledge, and Abilities

• Understanding of the automotive landscape, i.e., dealers and OEM, a plus.
• Serving as an Admin or Owner of a Facebook Page, a plus.
• Managing a Google Business Profile, a plus.
• Working with Salesforce as an end user, a plus.
• Understanding of SEO (Search Engine Optimization) tactics and their importance to the digital ecosystem.
• Experience with social media content strategy, publishing, or creation is a plus.
• Basic understanding of user access management roles (Owner, Admin, Editor, Analyst, etc.) on digital platforms.
• Proactively problem-solve and multitask while maintaining composure and attention to detail.
• Follow-through mindset to uphold a close the loop’ culture.
• A positive approach to serving customers and providing exceptional customer service.
• Ability to demonstrate good judgment, high ethics, and project a professional image.
• Ability to work independently and as a collaborative team member with a positive can do’ attitude.
• The drive to identify and seize opportunities for continuous improvement as business needs change.
• Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline-driven environment.
• Exceptional interpersonal and business communication skills (written, verbal, listening).
• Proficient in Microsoft Office skills (Word, Excel, and PowerPoint).

Education

Bachelor’s degree in Business, Advertising, Marketing, or the equivalent combination of education and work experience

Completion of Facebook Blueprint coursework or Google Career Certifications, a plus

Note to Third-Party Agencies FordDirect accepts resumes only from employment businesses / agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, FordDirect employees or hiring managers. FordDirect will not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses / agencies for vacancies posted on this site.

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