CONFERENCE SERVICES MANAGER - NEW KIMPTON

NEW* Kimpton Claret Hotel at Belleview Station - Denver, CO Kimpton Hotels & Restaurants, part of IHG Hotels & Resorts' Luxury & Lifestyle Collection, is seeking a dynamic leader to join the new Kimpton Claret Hotel as Conference Services Manager.

Kimpton Claret Hotel will be a new-build boutique hotel featuring 190 beautifully appointed guestrooms, including 14 suites.

It wouldn't be a Kimpton without a jaw-dropping restaurant and bar experience as well - accompanying a ground-floor restaurant and bar that will surely become a sought-after local gathering place, the 19th floor rooftop bar and lounge will serve as a music venue and offer indoor and outdoor access to expansive views of the Rocky Mountains, with specific sightlines from Pikes Peak to Longs Peak.

Those conducting business or convening for celebration will be able to do so in style thanks to the property's 7,000 square feet of meetings and events space.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected.

He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen.

It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return.

It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here.

Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership.

People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Guests feel it; you'll feel it too. What You'll Do The Conference Services Manager (CSM) acts as the liaison between the hotel operations departments and the client.

The CSM strives to achieve a balance between executed contracts, service and profitability. Through efficient management, communication and coordination of the conference requirements, the goal is to capture the hotel's fair share of revenue through food, beverage, room rental and auxiliary services, such as audio visual provisions, storage and labor fees and other applicable fees.

The design and management of conference logistics must include labor saving measures, as applicable. Some of your responsibilities include : Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments, providing the appropriate memos, Banquet Event Orders, Group Profiles and other communications as necessary.

Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition.

Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the needs of the client.

Must be able to upsell food + beverage, guest room types and any ancillary revenue streams. Obtain Conference rooming lists, monitors cut-off dates, and obtains rooming lists by the due date and in accordance with the sales contract.

Assist conference clients with off-premise (hotel) details as they may affect the hotel service delivery, such as floral concerns, house car requests, limousine requests, exhibit decorator requests, entertainment referrals, golf or sports arrangements, spousal programs, motor coach arrival / departure patterns, while informing all supporting hotel departments and maintaining the integrity of the hotel physical plant.

All arrangements are to be assessed the appropriate charges to ensure that the hotel receives a fair share of revenue in relationship to the expenditure of time and labor.

Obtain the appropriate approval of the Director of Catering for all purchases, rental or leasing of equipment or supportive requirements of conference groups prior to and in advance of the actual date of use.

Maintain accurate and current space (room) blocks in the group function log, observing proper turnovers and releasing space appropriately and timely, so to maximize the revenue potential of the hotel through the booking of other business opportunities.

Utilize the office file system, trace system and general office systems in accordance with the current policies and procedures.

Support Sales Teams with prospective clients by suggesting logistics, creating custom menus, outside vendor coordination, etc.

Complete all special projects as assigned by the Director of Catering in a timely manner, while meeting the specified objectives of the assigned project.

Maximize the hotel's revenue potential by assessing / monitoring room rental fees, telephone charges, box delivery / storage fees, service fees and other revenue-generating factors in accordance to the sales contract and with regard to hotel policies.

Submit all conference menus, conference profiles, and event orders to the Director of Catering for review and signature, prior to issuance.

Keep the Director of Catering promptly and fully informed of all problems or unusual matters of significance coming to his / her attention so that prompt and corrective action can be taken when appropriate.

Maintain flexible hours to accommodate customer needs, due to the cyclical nature of the hospitality industry. Conference Services Managers may be required to work varying schedules to reflect the business needs of the hotel.

Conduct tours for potential and booked clients. Support sales representatives in determining repeat / additional opportunities to serve group clients.

Based on slow business conditions, may support direct catering or group sales initiatives. Administrative Responsibilities : Schedule appropriate interdepartmental meetings for the operational aspects of coordinating conference requirements, which may include pre-planning meetings or a Pre-Conference Meeting for the operational departments.

Adhere to all organization policies, procedures, guidelines, as set forth by the Kimpton People and Culture department. Prepare detailed Conference Profiles (Resume) for conferences that are comprehensive and issued in a timely manner (no less than five business days prior to the group arrival date).

Provide an accurate Conference Profile that documents all aspects of a particular conference, to include menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures.

Prepare a comprehensive Post Conference Report on all conferences. This report should be prepared within 72 hours of departure and include : actual conference statistics versus projected (room pick-up, cover counts), profile of the attendees (i.

e. use the health club, heavy room service, etc.), analysis of future potential, general observations and comments. Other important information may include the number of comps, VIPs, relocated attendees (walks) due to a sell to capacity (over sell), etc.

Complete and distribute banquet event orders, reports, and correspondence as may be required. Maintain accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate.

Participate in the department forecasting procedure, compile accurate (margin of 3%) and timely reports. Review all client invoices prior to mailing to ensure accuracy and proper assessment of all services and goods rendered by the hotel.

Internal Meeting Responsibilities : Attends weekly BEO meetings. Attends weekly sales meeting. Attends weekly operations meetings.

Maintain a local catering sales goal. What You Bring 1-3 years related experience in hospitality industry. Solid knowledge of food + beverage.

Solid knowledge of meeting room sets. Thorough knowledge of property, space, food + beverage offerings and capacities. High level of creativity, enthusiasm and flexibility.

Well organized, detail orientated and excellent follow up skills. Superior writing skills and knowledge of Microsoft Office.

Delphi experience preferred, but not required. Proven leadership skills. Strong interpersonal skills. Emulates Kimpton Culture.

QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience : 1-3 years related experience in hospitality industry. Language Skills : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.

Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands : While performing the duties of this job, the employee is constantly required collate / file, use a keyboard, dial, sit, stand, walk, see, hear, write, and speak.

The employee is frequently required to bend, climb stairs, balance, reach, stretch, handle (hold, grasp, turn, or otherwise work with the hand or hands), and finger (picking, pinching, fine manipulation).

The employee is occasionally required to crouch, kneel, squat, twist, push, and pull. The employee is constantly required to lift and / or move up to 10lbs, frequently lift and / or move up to 25lbs, occasionally lift and / or move up to 50lbs, and minimally lift and / or move up to 75lbs.

Mental Demands : While performing the duties of this job, the employee is constantly required to produce detailed work, use verbal and written communication, have customer contact, handle multiple concurrent tasks, and constant interruptions.

The employee is frequently required to use math and reasoning skills, and will occasionally give presentations. Work Environment : While performing the duties of this job, the employee may be continuously exposed to noise, moderately exposed to heat and use of tools / equipment, and occasionally exposed to odors, fumes, dampness, and dirt.

Please note : management reserves the right to change, modify, and / or alter any of the duties listed above to meet business demands.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests.

With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people.

That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count. The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.

We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado.

This range may be modified in the future. The annual salary for this role is $60,000-$65,000. This job is also eligible for bonus pay.

We offer comprehensive package of benefits including paid time off, medical / dental / vision insurance, and 401(k) to eligible employees.

You can apply for this role through https : / / www.ihg.com / kimptonhotels / content / us / en / careers (or through ADP Vantage if you are a current employee).

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

label' : 'Property Name', 'content' : 'Kimpton Denver Tech