Search jobs > Los Angeles, CA > Customer service rep

CUSTOMER SERVICE REP II - SSC

Mohawk Industries, Inc.
Los Angeles, California, United States
Full-time

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Process sales orders and resolve customer product or service issues.

Primary Function and Scope :

Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.

Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).

Responsible for keying in orders, processing faxes, and preparation of reports.

Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.

Responds to customer needs.

Participates in special projects and performs additional duties as required.

Experience and Knowledge Required :

A High School Diploma or GED equivalency is required.

2 or more years of call center or customer service experience.

Focus on customer account management preferred

Prior textile industry knowledge is preferred.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.

Examples include : Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability / veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

30+ days ago
Related jobs
Promoted
Ultimate Staffing
La Palma, California

They are looking to hire a Customer Service Rep who comes from the food manufacturing industry. Strong commitment to customer service. Receive and review incoming orders of assigned customer accounts to ensure accuracy, completeness, and. Monitor order status and shipment schedules to ensure timely ...

Promoted
American Consumer Panels
Arcadia, California
Remote

...

Promoted
Easy-Go Inc
Arcadia, California

With a wide range of tour packages and destinations, we are dedicated to offering top-notch customer service and ensuring our customers have the best travel experiences possible. We are looking for experienced Customer Service Representatives who are passionate about helping travelers getting on the...

Spade Recruiting
California
Remote

Customer Service and/or Customer Sales experience preferred. Have excellent customer relation and communication skills. Maintains good customer relations. ...

Domino's Franchise
Pasadena, California

We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Ability to communicate verbally with customers and co-w...

TJX Companies, Inc.
Redondo Beach, California

Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Greet customers appropri...

Domino's Franchise
Beverly Hills, California

We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Paperwork is normally completed in an office at a desk ...

Easy-Go Inc
Arcadia, California

With a wide range of tour packages and destinations, we are dedicated to offering top-notch customer service and ensuring our customers have the best travel experiences possible. We are looking for experienced Customer Service Representatives who are passionate about helping travelers getting on the...

Domino's Franchise
Pasadena, California

We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Ability to communicate verbally with customers and co-w...

Arizona Tile
Los Angeles, California

Exceptional customer service skills with the ability to provide individualized service. Assist retail customers and contractors, both in person and over the phone, to order material and meet their needs. Use your creativity and design ideas to help customers make their dreams come true. You will wor...