Technical Trainer

Job Description

Job Description

SUMMARY

The Trainer conducts and documents training for heavy duty truck service technicians, compressed natural gas fuel system installation technicians, compressed natural gas fuel system production employees, service support, and customers operating compressed natural gas vehicles.

Training objectives include but are not limited to; the installation, sales, safety, maintenance, service and repair of production natural gas fuel systems, support equipment, and production operations.

KEY OBJECTIVES

Other duties beyond this representative listing may be assigned to the essential job duties and responsibilities of this position based on Company needs.

ESSENTIAL JOB FUNCTIONS

• Design and document training program, including outline, text, handouts, and visual presentations.
• Confer with management, sales team, and staff to determine training objectives.
• Manage training staff engaged in the delivery of training programs and related materials in support of training objectives.
• Thoroughly understand the operational aspects of Natural Gas fuel systems and the safety requirements in working with it.
• Work with management to implement a continuous improvement model for all training platforms.
• Conduct research into new training, educational, and multimedia technologies.
• Maintain an indexed and current inventory of all training documentation.
• Maintain training records for all internal staff and all customer-based training.
• Administer written and practical exams to evaluate trainee’s performance.
• Maintain an in-depth knowledge of applicable state and federal laws as well as a strong knowledge in the regulatory process and procedures of the operation.
• Schedule classes based on operational need.
• Must be able to travel to various customer sites and within the dealer network.
• Demonstrate a high degree of proficiency in business operational shrewdness, good judgment, planning, communicating orally and in writing, business knowledge, and expertise within areas of responsibility.

Show understanding and knowledge of key market trends.

• Maintain a positive corporate culture that promotes ethical practices, integrity, and a constructive work environment, enabling the company to attract, retain, and motivate quality employees and to increase customer satisfaction and retention.
• Ensure company policies, practices and audit standards are in compliance.
• Must have strong interpersonal and communication skills
• Maintain safe work environment.
• Maintain professional appearance.
• As a condition of continued employment, the employee is required to exhibit positive corporate citizenship, with demonstrated ability to positively interact with others, follow required Company policies and procedures which include but are not limited to policies regarding conduct, record keeping, and safety.

As a condition of continued employment the employee is required to refrain from any behavior that is construed as sexual harassment, harassment and / or creating or participating in a hostile work environment, and / or violence in the workplace.

KNOWLEDGE, SKILLS AND ABILITIES

The individual must be able to perform each essential duty satisfactorily. It is required that the individual is accurate with good time management and organizational skills.

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE

• Associate degree (A.S. or A.A.S.) from a two-year college or trade school preferred
• Minimum of three years’ related experience in compressed natural gas industry.
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.
• Must obtain and maintain the applicable employee license with the Texas Railroad Commission; must pass test within 90 days of hire.

ADDITIONAL INFORMATION

The above descriptions are intended to set forth the general nature and level of the work and qualifications required in this position and are not an exhaustive list of all responsibilities, duties, and skills required.

Employee must be able to perform the essential functions of the position satisfactory and may be required to perform duties outside of their normal responsibilities from time to time, as needed.

If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

As a condition of continued employment, the employee is required to follow Company policies and procedures.

Cummins Clean Fuel Technologies is an Equal Opportunity and Affirmative Action Employers.