On-Site Support Specialist, User Support, Bloomberg Financial Solutions

On-Site Support Specialist, User Support, Bloomberg Financial Solutions

Seattle, WA

Posted Jun 24, 2024 - Requisition No. 126145

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets.

Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.

And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike.

Our team comprises several key pillars : sales, service, operations, culture and brand. As a department, we are united by a common goal : We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team and the Role :

Join our Bloomberg On-Site Support (BOS) teams, where we operate with urgency to deliver outstanding service and technical solutions to Bloomberg's global clientele spanning over 75 countries.

Our department is the backbone of support, ensuring seamless operations for both internal and external customers in a dynamic, technology-driven landscape.

At the heart of our mission lies a team of highly skilled specialists dedicated to providing comprehensive support for Bloomberg's hardware, software, and network infrastructure.

As a Support Specialist, you play a pivotal role in delivering unparalleled customer and technical service to both clients and internal users.

What sets our role apart is our unique approach of supporting external clients through our proprietary help desk system while also providing on-site assistance as required.

Our overarching goal is to cultivate trust with our clients, serving as a reliable presence in a fast-paced environment.

We understand the urgency of our clients' needs and strive to embody a business-acumen-driven, customer-centric attitude in all our interactions.

Our team operates within a culture of openness and collaboration, where we challenge and support each other to excel. Join us and become part of a tight-knit team in an environment that encourages growth and innovation.

We're Counting on You To :

• Uphold an exceptional level of customer service focus during interactions with clients, handling tasks such as account management, license activation, and software support.
• Deliver exemplary on-site assistance to install or service critical servers, routers, appliances, and computers for clients.
• Utilize Linux-based platforms proficiently to console into routers for service or new installations.
• Serve as the primary point of contact for internal IT support within Bloomberg offices.
• Showcase your expertise in the connectivity and integration of our enterprise products.
• Ensure meticulous documentation of all tasks and updates using our proprietary ticketing system.
• Demonstrate the ability to multitask effectively in a fast-paced environment, with a keen eye for detail.
• Maintain organization and promptly manage incoming workflows to ensure timely resolution.

You'll need to have :

• 3+ years of relevant work experience
• Demonstrated mastery in customer service and communication, with a focus on customer-facing interactions and adept problem-solving abilities.
• Proficiency in troubleshooting within both Windows and Mac environments, encompassing comprehensive support for software, hardware, and networking issues.
• Dynamic Schedule : Adaptability essential; occasional evening and weekend shifts required (compensated with time off in lieu).
• Mobile Device Expertise : Proficient understanding of Android and iOS platforms crucial.
• Network Infrastructure Management : Proficiency in colocation equipment management, rack and stack procedures, circuit testing, intricate cable configurations, equipment diagnostics, troubleshooting, and firewall setup are paramount.

What's it Like To Work Here?

We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title.

Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy.

But it isn’t all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways.

What is Bloomberg? : View our Benefits :

View our Benefits :

Apply if you think we're a good match. We'll get in touch to let you know that the next steps are.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment / accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment / accommodation to apply for a job or to perform your job.

Examples of reasonable adjustment / accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.