Customer Service Representative
Job Description
Job Description
WHY WORK FOR SUMMERS?
Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!
We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short and long term disability, 401K with company match, AND we are EMPLOYEE OWNED!
We are also honored to have made the Best Places to Work in Indiana list this year!
$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$
The CSR is responsible for :
Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company.
Good communication with the client is essential!
- Consistently in-bounding and out-bounding calls. This will include some happy checks with customers and some inside sales.
- Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated.
Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit.
- Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
- Making absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's
- Assisting is sales of Safety Comfort Agreements. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls.
Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.
- Attending regular CSR training
- Attending regular staff meetings
- Other duties as assigned.
The CSR Will :
- Be attentive to detail
- Have excellent interpersonal communication skills!
- Take responsibility for work
- Solve problems quickly and creatively
- Collaborate with the team on a regular basis
- Assist in decision making and be regularly required to make decisions for scheduling / dispatching
- Take initiative
- Maintain regular attendance
- Be professional in appearance
- Have a positive and team oriented attitude
- Abide by all company policies and procedures
APPLICANT MUST BE AVAILABLE TO WORK ANY SHIFT FROM START TIME 8AM TO END TIME 6PM.
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