Family Support Specialist/Visitation Coordinator

About The Centers

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential.

We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.

Our Early Learning Centers and programs provides high-quality care for children during the critical first 2,000 days of life by operating seven high-quality early learning centers, serving children birth through five years old, in Cleveland and the inner-ring suburbs.

Because of our high standards, all sites achieved a 5-Star rating on the Step-Up-To-Quality Rating and been recognized and selected to be part of Universal Prekindergarten (UPK) and PRE4CLE.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.

Choice of medical and dental plans , Health Savings Account , Flexible Spending Account for Health and Dependent Care , Vision , Support for continuing education and credential renewal , Life Insurance, Retirement Savings (401k) with a company contribution , Mental Health Support, Employee Assistance Program , Calm Subscription, Short- and Long-term Disability.

About our Culture

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Job Summary

Family Support Specialist / Visitation Coordinator is responsible for the coordination of visitation, parenting workshops, independent living classes, and family support services to the Heights Suburban Collaborative Program participants.

This role collaborates with program team to assure that opportunities are provided for meeting the environmental and psychosocial needs of individuals and families.

Manages a caseload for young adults transitioning out of foster care. Coordinates the provision of necessary services by community service providers.

Maintains the primary core relationship with the program participants while completing Parenting Workshops, Independent Living Classes, and Supervised Visitations.

Job Qualifications

• Bachelor’s degree in social work, psychology, family & consumer studies, or related field required.
• Two years’ experience in social services. LSW preferred.
• This is a part time position. Must be available to work flexible hours, which includes evenings and weekends.
• Must have working knowledge of the stages of individual growth and development and family dynamics.
• Must have a valid driver’s license in the State of Ohio.

Essential Job Duties & Responsibilities

• Monitors Supervised Visitation Program, track progress, and complete visitation notes.
• Works closely with the Program Manager to monitor visitation staff productivity.
• Ensure visitation documentation is complete and entered into the database system.
• Completes client intake documentation to ensure clients are properly enrolled in program.
• Provides a variety of service functions, including assessment, planning, monitoring, advocacy, resource referral and linkage, for participants in parenting workshops, independent living classes and supervised visitations.
• Provides direct services to individuals, groups, and families who manifest a wide spectrum of presenting problems. Establishes a good working rapport;

obtains information from clients and supplementary sources to formulate an assessment and individualized plan for follow-up.

Facilitate active parenting workshops to assist parents in increasing their parenting skills and Independent Living Classes to assist young adults formerly in foster care with increasing life skills to live independently.

Workshops and Independent Living Classes will be utilizing evidence-based curriculums.

• Assist Program Manager with statistics and data mandated by the program to meet all required program standards.
• Provides status updates to staff and Program Manager on case assignments and maintain protocols for timely service delivery.
• Collaborates with Program Manager and Program Director (when applicable) to the organization of workflow.
• Performs administrative tasks related to the job, including timely completion of records, forms, and reports.
• Respond to DCFS Team Decision Making Meetings (TDM’s), serving as an advocate for families who may be at risk of involvement with Child Protective Services.
• Serves as lead administrator when Program Manager is not available.

Other Job Duties & Responsibilities

• Must be able to identify suspected child abuse or neglect and report as a mandated reporter.
• Performs other duties as assigned.

Core Competencies

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;

acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Marshaling Resources : Providing clients with resources beyond the agency’s capabilities. Seeking resources from local, state, and federal government agencies to address client needs.
• Verbal and Written Expression : Ability to communicate in clear language and to adjust one’s use of language to the audience’s level.

Shares ideas and information across diverse audiences to drive business performance and effectiveness.

• Resilience and Adaptable : Demonstrates high level of tolerance for stress; copes well with ambiguity or setbacks; receptive and adaptive to work-related changes.
• Diversity and Inclusion : Values all people for their unique talents and divergent viewpoints. Actively encourages practices that support diversity, inclusion, and cultural competence.
30+ days ago