Cash Services Analyst

Vaco is looking to hire a Cash Services Analyst for a banking establishment here in Memphis. The Cash Services Analyst is a member of the Bank Operations teams and focuses on ACH, currency and coin orders, and general cash services.

Responsibilities :

• Process currency and coin orders for customers nationwide.
• Reconcile all aspects of the cash vault services including customer and general ledger entries.
• Responds to inquires related to cash vault activities from various internal and external sources (armored car, Federal Reserve, etc.

while applying sound decision-making techniques and exhibiting necessary follow-through.

• Assists in the completion of customer setup and includes maintenance and deletion requests on various software platforms.
• Ensure daily workflow is completed in accordance with department processes and procedures.
• Assist in completion of other payment processing activities such as ACH, Remote Deposit and Bill Pay services as required.
• Assesses, manages and escalates all the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
• Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
• Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
• Additional required activities as assigned.

Requirements :

• High School Diploma or equivalent required.
• Some college preferred.
• 2 or more years of related ACH experience.
• 5 plus years of financial institution experience preferred.
• Intermediate knowledge of general banking, including understanding of bank products, services, and regulations, policies and procedures.
• Excellent customer service skills.
• Proficient with Microsoft Word, Excel, Outlook and related software applications.
• Good verbal and written communication capabilities.
• Good aptitude for figures and Attention to detail.
• Strong problem solving abilities.
• Ability to prioritize and adapt to change.
• Must be able to manage multiple tasks in a fast-paced, professional environment.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.