Job Description
Job Description
Benefits :
- Birthday Holiday
- 401(k)
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
IT Support Technician II
Alpha & Omega Computer & Network Services, Inc. is an Outsource IT management and support business located in Huntington Beach, California.
Alpha & Omega was founded in 1999 by Darryl Santa and has over 30 years of experience providing professional Information Technology services to clients in the Orange County and Los Angeles areas.
Our philosophy has enabled us to grow as a company while helping our clients thrive in their respective industries. We strive to support our clients' success as if we are an integral part of their team, not just an external vendor.
We understand that our success is intrinsically linked to the success and well-being of our clients, and our approach is entirely focused on this principle
JOB SUMMARY :
We are seeking an experienced IT Support Technician II who will deliver prompt and valuable technical support for computer systems.
In this role, you will address Level II technical inquiries and provide knowledgeable resolutions. The ideal IT Support Technician will possess robust technical expertise and excel in effective communication, ensuring a comprehensive grasp of issues and clear explanations of the solutions.
This position requires a customer-centric approach and ability to demonstrate patience in addressing challenging customer service concerns.
RESPONSIBILITIES :
- Serve as the first point of contact for customers seeking technical assistance over the phone, Email or the ticketing system and triage issues as required.
- Troubleshoot and resolve Tier 2 client hardware and software related issues in a timely manner ensuring complete client satisfaction.
- Process onboarding and offboarding of employees across entire client base.
- Identify recurring issues and develop solutions including impact analysis.
- Ability to solve issues from the office utilizing company RMM tool.
- Document solutions and process for resolution in ticketing system.
REQUIRED QUALIFICATIONS :
- 2-3 Years of Experience in a Service Desk Role
- CompTIA A+ certification or equivalent with desire to enhance knowledge.
- Experience working with enterprise E-mail solutions such as Office 365, G-Suite and Exchange along with ability to integrate them on mobile devices.
- Ability to diagnose and resolve workstation issues of any type.
- Excellent communication skills and the ability to fully document interactions.
- Customer-oriented and ability to work under pressure.
- Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and OS related issues.
- Ability to troubleshoot and deploy enterprise printers including multifunctional devices.
- Appropriate knowledge of Microsoft Server, Active Directory, Networking and Infrastructure for solving intermediate level issues
- Additional duties as assigned.
IT Support Technician II
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veter...
Level II IT Technician: On-site & Remote Support Position
Level I - II IT Technician: On-site & Remote Support Position. Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having gr...
IT Support Technician II
Experience working with enterprise E-mail solutions such as Office 365, G-Suite and Exchange along with ability to integrate them on mobile devices. The ideal IT Support Technician will possess robust technical expertise and excel in effective communication, ensuring a comprehensive grasp of issues ...
IT Support Technician (Linux)
IT Support Technician / Linux Support Specialist. Proficiency with Foreman or experience in bare-metal provisioning using PXE, including familiarity with preseed, auto install, and Kickstart methods for automated system deployments. Odoo has become a global network with more than 12+ million users a...
IT Support Technician II
Experience working with enterprise E-mail solutions such as Office 365, G-Suite and Exchange along with ability to integrate them on mobile devices. The ideal IT Support Technician will possess robust technical expertise and excel in effective communication, ensuring a comprehensive grasp of issues ...
IT Service Desk Technician II
Ensure risks associated with changes to critical assets are considered and adequately mitigated before implementation (, change control). Carlisle Interconnect Technologies is fully committed to minimizing the environmental impact of its operations, activities, and products. When extending an offer,...
IT Support & Procurement Technician II
We are seeking an experienced IT Support Technician to join our mission-driven team and contribute to our Managed Security Service Provider (MSSP) growth initiative. In this role, you will provide hands-on IT support, ensuring reliability, efficiency, and security across client environments. Experie...
IT Support Specialist II
The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determin...
IT Service Desk Technician II
Ensure risks associated with changes to critical assets are considered and adequately mitigated before implementation (i. Carlisle Interconnect Technologies is fully committed to minimizing the environmental impact of its operations, activities, and products. When extending an offer, Carlisle Interc...
IT Support Technician
Position: IT Support Technician. Outstanding opportunity to join our small but talented IT team providing end user computer support and business systems support for a family-owned, mid-size (and rapidly growing) seafood distribution and retail company. Responding to and resolving end user IT support...