POSITION SUMMARY :
This position will provide technical assistance to computer system users. Answer questions or resolve computer problems for clients through the use of remote technology, in person or via telephone.
This position will also provide assistance concerning the use of computer hardware, printers or other peripheral hardware.
Duties include but are not limited to :
- Perform minor repairs to hardware, software, or peripheral equipment, within warranty guidelines.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Assist in the deployment of mass software or hardware upgrades or installations.
- Prepare evaluations of software or hardware and recommend improvements or upgrades. Confer with staff, users, and management to establish requirements for new systems or modifications.
- Inspect equipment or monitor operating conditions, as necessary, to ascertain compliance with software licensing.
- Evaluate customer requirements and make recommendations on new software or hardware purchases to Technical Support or Support Services Manager.
- Conduct training for Support Center personnel and customers when necessary.
Public Service Loan Forgiveness (PSLF) Program qualified employer.
MINIMUM REQUIREMENTS :
The successful candidate will have a bachelor’s degree plus five years’ experience. Additional experience may substitute for education.
This position requires knowledge and understanding of Microsoft’s System Center Configuration Manager. General knowledge of computer networking technology, hardware and software installation and configuration, and technical knowledge and experience of microcomputer Operating.
This position also requires the ability to establish productive working relationships with diverse customer groups, quickly and effectively analyze software and hardware problems and implement solutions, as well as organize and perform multiple tasks simultaneously.
The preferred candidate will have knowledge of court operations in both limited and general jurisdiction courts.
Travel level : up to 90% within the State. Must have valid Arizona Driver’s License.
Technical Support Specialist
A company is looking for a Technical Support Specialist to join their Customer Experience team. ...
Temporary Administrative and Technical Support Specialist - Security Clearance Required
Temporary Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Support the fie...
Guidance Support Specialist
Our dynamic teammates and leaders foster a creative, forward-thinking work environment, along with a strong supportive culture. Members of the Primavera team are committed to student success through our rigorous and relevant curriculum, supporting staff, and interactive technology. Primavera is seek...
Technical Support Specialist Iii Scottsdale, Arizona
Technical Support Specialist III**. Must be able to communicate technical information in a manner that can be understood by non-technical individuals clearly. This position requires an employee that does well supporting end users on (web based) software programs, is personable and professional on th...
Technical Support Specialist IV .
Evaluate customer requirements and make recommendations on new software or hardware purchases to Technical Support or Support Services Manager. This position also requires the ability to establish productive working relationships with diverse customer groups, quickly and effectively analyze software...
Salesforce Admin. / Tier II Technical Support Specialist
For each opportunity identified, the Tier 2 Specialist will work collaboratively with software engineering and/or TAG operational support to predict a failure and prevent the initial incident from reoccurring. Extensive verbal and written communication skills for a variety of audiences (both technic...
Tier 1 Technical Support Specialist
As a Customer Support Specialist, you will be the first voice the client will hear and the first level of support. You will delegate pending call-backs to the appropriate Customer Support Specialist tiers. Work well with people from different disciplines with varying degrees of technical experience ...
Premium Audit Technical Support Specialist 1
The Premium Audit Technical Specialist I will conduct quality reviews on General Liability and Workers' Compensation audits. The Premium Audit Technical Specialist I will determine if the policy has been written correctly, identify classification issues, determine the impact of the exposure changes,...
SEIT SDA O&I/GMI I&T Senior Engineering Support Specialist
SEIT SDA O&I / GMI I&T Senior Engineering Support Specialist . You would be a part of creating the most effective and state of the art technologies for Intelligence, Surveillance and Reconnaissance supporting the Army, Navy, Air Force, Special Forces, and other Federal Government agencies working wi...
Manager IV, Software (Technical) Support Engineer - (M4)
Minimum: Knowledge and skills typically acquired by a completed BS in Science, Engineering or related technical discipline (or equivalent knowledge). Ensures that customers are appraised of software technical improvements available for the installed base. Provides software technical assistance to th...