Job Description
Job Description
Job Title : Customer Service Representative
Location : Miami, FL
Job Type : Full-Time
Job Summary : As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and resolving inquiries with efficiency and professionalism.
Your role will involve managing customer interactions via phone, email, chat, and social media, ensuring that every customer has a positive experience with our company.
Key Responsibilities :
- Provide accurate information about products, services, and policies.
- Resolve customer issues and complaints by identifying solutions and ensuring customer satisfaction.
- Assist customers with order placement, tracking, and returns.
- Escalate unresolved issues to the appropriate departments or supervisors as needed.
- Maintain a high level of product knowledge to assist customers effectively.
- Contribute to the development and improvement of customer service procedures and standards.
- Meet or exceed individual and team performance goals related to customer satisfaction, response time, and quality.
- Collaborate with team members to foster a positive and supportive work environment.
Qualifications :
- High school diploma or equivalent; college degree preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- A positive attitude and a team-oriented mindset.
Outbound Customer Service Representative
Customer Service Representative. What’s a typical day as a Customer Service Representative? You’ll be:. Apply to be a Customer Service Representative today!. Have a minimum of 6 months of customer service experience (Call Center Preferred). ...
Customer Service Representative
Customer Service Supervisor and focus mainly on customer service support, handling customer inquiries, providing status to customers, and liaising with other departments to close orders in a timely manner. Customer Service Representative . F;is the leading provider of integrated services in the...
Customer Service and Logistics Representative
Customer Service and Logistics Representative to join our team in the industrial and automotive industry. As a Customer Service and Logistics Representative, you will have the opportunity to contribute to the success of our organization and make a positive impact in the industry. Handle customer inq...
Customer Service Representative
As a Customer Service Representative, you'll be an integral part of our fast-paced environment, supporting on-site community fundraising initiatives and representing our clients with professionalism and impact. Answer customer questions in person at our events, representing our clients with the ...
Customer Service Representative
Spread awareness about their products and services. Guide new customers through the registration process. ...
Enrollment Adviser/Customer Service Representative (Remote)
They are responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. Position Benefits: Full training provided No experience needed A fun, energetic and positive office environment Great benefits Career growth and advancement opportunities ...
Customer Service Representative
As a Customer Service Representative, you will take pride in delivering exceptional customer service whilst guiding customers through a range of products/services for a variety of reputable brands. Customer Service Representative. The ideal candidate has a customer-first mindset and aims to deliver ...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include B...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...