Call Center Supervisor
Absolute Airflow is a leading provider of HVAC solutions, dedicated to delivering exceptional service and quality products to our customers.
Job Description :
We are seeking a skilled and experienced Call Center Supervisor to join our team. The Call Center Supervisor will be responsible for overseeing all aspects of our call center operations, ensuring efficiency, productivity, and exceptional customer service.
The ideal candidate will have a strong background in customer service management, excellent communication skills, and a passion for leading and developing a team.
Key Responsibilities :
- Lead and manage the day-to-day operations of the call center, including scheduling, staffing, and performance management.
- Develop and implement strategies to improve call center efficiency and effectiveness, including process improvements and technology enhancements.
- Monitor call center metrics and KPIs to ensure performance goals are met or exceeded.
- Provide leadership, coaching, and development opportunities to call center staff, fostering a positive and supportive work environment.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
- Collaborate with other departments, such as sales, technical support, and dispatch, to ensure seamless coordination and communication.
- Develop and maintain call center policies, procedures, and quality standards.
- Stay informed about industry trends, best practices, and regulatory requirements related to call center operations.
Qualifications :
- Proven 5 years of experience in call center management, preferably in the HVAC or related industry.
- Strong leadership and people management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, employees, and other stakeholders.
- Proficiency in call center software and technology, with the ability to analyze data and generate reports.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Commitment to delivering exceptional customer service and maintaining high standards of quality.
Call Center Supervisor
The Call Center Supervisor will be responsible for overseeing all aspects of our call center operations, ensuring efficiency, productivity, and exceptional customer service. We are seeking a skilled and experienced Call Center Supervisor to join our team. Lead and manage the day-to-day operations of...
Healthcare Call Center Supervisor
If you are seeking a leadership opportunity to positively impacting the lives of seniors, have supervisory call center experience, customer service experience, possess excellent communication skills, are able to lead and motivate others, are reliable and results-oriented - we are looking for YOU!. S...
Call Center Supervisor
Ensures that each call center phone operator receives the FHCCGLA Call Center Manual to achieve the best industry best practices in the following areas:. POSITION TITLE: Call Center Supervisor. Works closely with applicable FHCCGLA supervisors and managers to provide and foster good collaboration...
Operations and Maintenance Supervisor - 2nd Shift
Are you ready to take human possibility to a new dimension with us?.Supernal is an Advanced Air Mobility (AAM) company that’s developing an electric vertical take-off and landing (eVTOL) vehicle and the ground-to-air ecosystem to support the emerging industry.By creating a sustainable, integrated, a...
Pharmacy Director/Operations Manager Los Angeles Area
Discover an exciting opportunity with Soliant Health and our esteemed partner in Covina, CA, where we are actively seeking a Pharmacy Operations Manager/Director. Position: Pharmacy Operations Manager/Director. If you are a dedicated professional with a passion for healthcare and leadership, apply n...
Warehouse Operations Supervisor - 3rd Shift
Highly competitive annual salary of $70,000 - $75,000 depending on experience.Schedule Monday - Friday from 8:00pm - 5:30am.Healthcare benefits, available your first day on the job.Generous Employer Contribution AND Match.Paid Vacation, Sick time and Holidays.On-the-job training and skill developmen...
Customer Service Training Manager
A company is looking for a Customer Service Training Manager. ...
Contact Center Supervisor
The Contact Center Supervisor to manage daily activities in our Sales and Contact Center. Ensure thorough oversight of the customer service and sales area through the Bank’s Contact Center utilizing multiple digital channels (Live Chat, Video Banking, Audio, etc. Delivers exceptional customer servic...
Warehouse Operations Manager
Job Title: Operations Manager Work Location: Cypress, CA- Full Time, On Site. Fulfilling objectives and directions from the operation's Division Manager, headquarters or executive leadership team via leading daily production standup communications and reporting up status via SQDIP Scoreboard. Minimu...
Rn Clinical Supervisor - Med/surg
The Clinical Supervisor supports administrative responsibility for the department service functions and works collaboratively with the unit Director and/or Manager. In the absence of the unit Director and/or Manager, the Clinical Supervisor may assume the administrative scope of the unit assigned. T...