Generates, stores, maintains quality data packets (QDPs) and electronic communication to customers.
KEY RESULT AREAS :
- Provides clerical support for Inspectors and Quality Engineers.
- All quality documents are easily retrievable.
- Quality documents and evidence of inspection results are organized and controlled.
- First Articles and requests for deviations, concessions and nonconformances are processed in a timely manner.
DUTIES AND RESPONSIBILITIES :
- Maintain the record retention files on a daily basis.
- Prepare data packages per QPR requirements.
- Submit VRMRs (General Dynamics’ electronic system), case records or concessions per the direction of the Quality Manager / Supervisor or the Quality Engineer.
- Submit electronic First Articles per the direction of the Quality Manager / Supervisor or the Quality Engineer.
- Maintain records of submittals to and approvals from customers for First Articles and nonconformances.
- Keep electronic documents organized and purged as needed.
- Scan quality documents for electronic archiving.
- Retrieve data and sales orders from record retention as needed.
- Accumulate data needed for statistical analysis.
- Interact with customers as required.
- Provide other administrative assistance as necessary such as coordinating customer / source inspection meetings.
- Assume other responsibilities as assigned, including coverage for the front desk when needed.
DESIRABLE KNOWLEDGE / EDUCATION :
- High school diploma or GED required.
- Minimum five years of experience in a quality support role within a manufacturing environment or minimum of an associate’s degree in quality field and three years of related manufacturing based quality experience required.
- Advanced skills with Microsoft Office Suite, including Microsoft Project required.
- Ability to read blue prints, including geometric dimensioning and tolerancing.
DESIRABLE EXPERIENCE / SKILL :
- Demonstrated ability to work well in a team environment.
- Well-developed verbal and written communication skills.
- Proven problem-solving skills with ability to establish an effective course of action.
- Proven participation and success in the area of continuous improvement.
RELATIONSHIPS :
- Demonstrates a highly cooperative demeanor with other employees and willingly takes the initiative to help others succeed.
- Develop close working relationships with QC department team members and others.
- Represents GTC with high degree of professionalism and integrity in building relationships with customers, suppliers, and co-workers. EOE M / F / D / V
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