Kellogg Center Operations Manager

Job no : 946517

Work type : Support Staff

Pay Grade : 12

Major Administrative Unit / College : Division Of Student Life And Engagement

Department : Culinary Services Kellogg Operations 40001194

Sub Area : APSA- Pro Supervisory

Salary : Salary Commensurate with Experience

Location : East Lansing

Categories : Residential and Hospitality Services, Professional Supervisory- APSA, Full Time (90-100%), Union

Position Summary

Kellogg Hotel & Conference Center now hiring a Kellogg Center Operations Manager to manage and oversee the Front Desk, PBX, and other assigned guest service areas of the hotel as assigned.

• Develops and maintains all policies and procedures for the Kellogg Center Front Office areas; interviews, schedules, trains, evaluates and supervises all Kellogg Center Front Office team members;
• resolves hotel guest complaints and monitors guest satisfaction; serves as a liaison with guests, vendors, and other University departments to provide outstanding hotel service;

serves as part of the hotel management team; prepares financial and other operational reports as needed.

All positions in SLE are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, you will be expected to make all reasonable attempts to report to work as scheduled for the duration of the closure / suspension.

If you have an approved remote work agreement to work a portion of your normally scheduled work hours remotely, you may be called upon to work on-site to serve the MSU community.

Unit Specific Education / Experience / Skills

• Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Hospitality Business or a related field;
• one to three years of related and progressively more responsible or expansive work experience in managing a hotel front office area;

or an equivalent combination of education and experience.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Work Hours

Days, nights, weekends, Holidays, based on business needs. Rotating days off per week.

Website

CAREERS.MSU.EDU

Bidding eligibility ends May 14, 2024 at 11 : 55 P.M.

Advertised : May 8, 2024 Eastern Daylight Time

Applications close : Jun 25, 2024 Eastern Daylight Time