Field Service Technician - Laboratory Products
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Job Description
The individual is responsible for performing installations, calibration, and preventative maintenance (PM) on lab measurement and weighing equipment such as pH and conductivity equipment without assistance, within the respective Business Area.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :
- Performs installations, calibrations, and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
- Engages in timely and effective communications with leader, peers, customers, and other stakeholders.
- Escalates technical or customer issues and concerns when appropriate in a timely fashion.
- Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
- Is proactive in promoting and selling service and products; submitting sales leads at a level commensurate with experience is required.
- Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
- Accurately completes and submits all required paperwork on a daily basis via company issued Laptop PC in a professional manner.
- Maintains a close professional relationship with external / internal customers, sales, technicians, and other leaders.
- Acts as a Trusted Advisor to customers by establishing a trust-based relationship and ensuring you are viewed as a source of valuable advice.
- Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
- Must comply with the Company Fleet policy.
- All other duties as assigned.
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