job summary : Responsibilities :
Responsibilities :
- Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
- Interacts with all peers and customers in a professional manner
- Works collaboratively in a team setting
- Achieves acceptable Quality scores on all monthly evaluations
- Strives to provide consistent and accurate information to all callers
- Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents
- Maintains acceptable attendance levels throughout the year.
Skills : Active Listening, Telephone Etiquette, Customer Service, Call Center Support, Customer support, Follow-up, Empathy Experience : Experienced1 year(s)
responsibilities :
- Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
- Interacts with all peers and customers in a professional manner
- Works collaboratively in a team setting
- Achieves acceptable Quality scores on all monthly evaluations
- Strives to provide consistent and accurate information to all callers
- Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents
- Maintains acceptable attendance levels throughout the year.
qualifications : Experience
Experience
- Experienced
- 1 year
Education
High School
skills :
- Active Listening
- Telephone Etiquette
- Customer Service
- Call Center Support
- Customer support
- Follow-up
- Empathy
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