Our team members are critical to promote Kessler's Customer Commitment by providing Unmatched Customer Service; Unmatched Quality & Freshness;
and Unmatched Presentation & Cleanliness. Our team members must be willing to provide speedy, friendly, helpful, and thankful service to our customers.
Every team member must be able to fulfill the responsibilities below.
Requirements
- Friendly and accommodating service to customer inquiries.
- Accurate record keeping (postal, transfers, gift cards, vouchers, lottery, and FAX).
- Product placement in the store.
- Completing money service transactions with accuracy.
- Knowledge of the POS and able to troubleshoot issues.
- Ability to complete money orders, cash checks, making change, change requests, transfers, house charge payments, returns, and refunds.
- Has phone etiquette and ability to transfer calls.
- Ability and knowledge of Lottery, state park passes, fair tickets, rainchecks, Rug Doctor, copies and FAX, and postage.
- Friendly, talkative, and engaging with the customer. Fastest & friendliest service.
- Opening / closing of Courtesy Counter.
- Handling customer inquiries, orders, and complaints.
- Maintaining the accuracy of the money services provided to the customers.
- Providing services that are not available in the lanes to the customer.
- Maintenance of tobacco sales, stock, and rotation.
- Must have open availability with weekends and holidays.
- Must be 18+.
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Opening/closing of Courtesy Counter. ...
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