About this position
The Financial Advocate's primary function is to perform a thorough financial screening of patients. The Financial Advocate is also North Memorial's primary contact for patient education in areas of insurance benefits, levels of coverage, and billing and collection processes.
Responsibilities include ensuring that all accounts have been cleared for billing, obtaining insurance authorization for services, securing payment arrangements (including collection of co-payment / coinsurance) prior to patient discharge and for major outpatient services, identification of other potential payment sources (including Financial Assistance program, initiating / completing the Medical Assistance application process), and providing costs estimates.
Requirements
Education
- High school graduate or equivalent required
- Bachelor's degree strongly preferred.
Experience
- One to two years of work experience as Patient Financial Advocate, Patient Registration, Patient Accounting, or a related health care field.
- Prior experience in customer service, especially in front end patient interactions regarding financial processes.
- Prior experience in communicating with insurance carriers to obtain authorization for services is preferred,
- Excellent customer service and interpersonal skills.
- Effective organizational skills, including ability to prioritize, problem solve, and resolve conflict.
- Excellent communication skills, especially when interacting with patients and families.
- Advanced knowledge of insurance, including government assistance programs.
- Bilingual skills (English / Spanish) a plus.
- Must be able to work under considerable stress, using tact and diplomacy.
- Strong computer skills.
- Efficient typing skills of at least 40wpm.
- Basic math skills.
The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway.
You may still be the right candidate for this or other roles.
Work Group : Non Contract
Hours per two week pay period : 80
Shift : Days 8 hours
Weekend Requirement : Weekends as Needed
Call Requirement : None
Remote or On-site : On-site
FLSA Status : Non-Exempt
Benefits : Yes
Patient Financial Advocate
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