Summary of Position
The Inside Sales Representative is responsible for developing new leads through appointment generation by communicating
with customers, understanding their needs and ensuring a smooth sales process. The Inside Sales Representative generates
revenue by obtaining sales orders, understanding customers’ security system needs, providing product information and
developing accounts.
Essential Functions
- Physical presence in the office to accomplish these tasks, meet and work with others
- Source new sales opportunities through inbound lead follow-up via inbound phone calls, web leads, customer referrals,
marketing leads and online Chat conversations.
- Proficient understanding of Guardian’s residential product and service offerings
- Basic understanding of commercial product and service offering for appointment setting purposes
- Understand customer needs in order to ensure sales order success
- Set appointments for qualified opportunities with outside sales representatives for further development and closure
- Close basic New, AddPro and Resign sales when requested by Customer
- Achieve monthly quotas
- Develop and maintain close working relationship with outside sales team to build Guardian sales pipeline and close deals.
Required Skills, Abilities, Education & Experience
- Excellent verbal and written communication skills
- Excellent sales and negotiation skills
- Thorough understanding of products to be sold
- Organized with an attention to detail
- Proven ability to build and maintain relationships with clients
- Proficient with Microsoft Office Suite or related software
- Proficient with CRM software
- High school diploma or equivalent
- Some College or equivalent work experience preferred1+ years’ experience in a sales role (inside, outside, B2B, commissioned, etc.)
- Track record of achieving or exceeding quota
- Experience handling large volume of calls per day
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