Corporate Support Associate (Morgan Hills)

Come work for us!

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a JD Finish Line store.

Our employees are key to our success.

As a Corporate Support Associate, you will provide technical support to end-users on various hardware and software issues.

You will work closely with other IT teams and external vendors to ensure that all desktop systems are fully operational and meeting the needs of the business.

You will also be responsible for installing, configuring, maintaining, and troubleshooting all computer-related equipment and software.

This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties :

Key Responsibilities :

Troubleshoot and resolve hardware and software issues on desktops, laptops, and other peripherals

Install, configure, and maintain software applications, operating systems, and network connectivity

Set up and configure new desktops and laptops for new employees

Manage user accounts and access permissions on various systems

Monitor and maintain backup and recovery processes for desktop systems

Keep inventory of all IT equipment and maintain records of repairs and upgrades

Provide training and support to end-users on software applications and hardware usage

Collaborate with other IT teams and external vendors to resolve complex issues

Required Education and / or Experience

High school diploma or equivalent

1+ year of experience in a customer service or technical support role

Basic knowledge of Windows, Mac, & Google operating systems, as well as desktop hardware and software

Experience with remote support tools, such as Bomgar or virtual private network (VPN) software

Ability to troubleshoot and resolve simple technical issues

Strong communication skills, both verbal and written

Strong customer service skills and a willingness to help others

Ability to work independently and prioritize tasks in a fast-paced environment

Core Competencies : Communication Skills

Communication Skills

Must be an effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills.

Communication should be consistently constructive and professional.

Decision Making and Problem Solving Skills

Able to define problems, collect data, establish facts, and draw valid conclusions. Able to analyze results at a micro and macro level and present findings.

Makes routine decisions following established policies and procedures; collaborates with the direct manager to gain assistance when complex issues arise.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit for more than 6 hours per shift

Use hands to finger, handle and feel

Reach with hands and arms

Talk and / or hear

Walk or move from one location to another

Occasionally may need to climb, balance, stoop, kneel, or crouch

Lift and / or move up to 10 pounds regularly and up to 50 pounds occasionally

Punctuality and regular attendance consistent with the company’s policies are required for this position.

Average workweek is 40-50 hours, which can vary depending on business needs