ROLE DESCRIPTION :
As a Customer Service Representative - State Farm Agent Team Member with Terez Wilson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
RESPONSIBILITIES :
- Answer inbound calls & direct calls to the appropriate individual.
- Answer customer inquiries, take messages for agency.
- Take payments and assist customers with billing inquiries.
- Maintain accurate records of customer interactions.
QUALIFICATIONS :
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Licensing not required, but recommended.
BENEFITS :
- Hourly pay plus potential commission / bonuses
- Training and development
- Flexible hours
- Opportunity for advancement
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