Freight Sales Coordinator and Customer Service

Job Description

Job Description

Benefits :

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Company parties

Freight Sales Coordinator and Customer Service - Entry Level

NO Remote positions Available

Salary Range

Salary : $32,500 to $37,500 Annual Salary Plus Commission

Salary Plus up to 12% Commission on Gross Profit

Expected 1st year income to be estimated at $45,000 plus

Full Time Schedule : 40 hrs / wk during hours of operation (Mon-Fri, 7 : 50AM-6PM Eastern Time)

Job description

We are a rapidly growing, entrepreneurial company offering our team members significant opportunities for personal growth and career advancement.

The application of technology to all parts of our business, including customer service, requires team members who can not only adapt to change, but who take the lead in the continuous improvement of our core business processes and the way we serve our customers.

We value team members who can see the bigger picture, and who exercise the initiative that will take us to the next level in creating the best customer experience possible.

This position is primarily responsible for responding to quote requests and determining what is required for that particular lane of freight.

To effectively manage and improve the entire shipping process within the truckload area. The Freight Coordinator handles carrier issues and concerns professionally and diplomatically to ensure our sales staff and customer received the best value for that lane.

Responsibilities :

Responsible for setting up and tracking freight shipments, data entry, basic accounting practices and problem solving for our Enterprise clients.

Generate shipment quotes and determine the best method of shipment

Check on statuses of loads regarding pickup and delivery date and time

Contact receivers for delivery appointments dates

Maintain accurate records of all customer and carrier interactions.

Investigate, open, and manage carrier issues. Follow up with all internal personnel and ensure timely and satisfactory resolution for all parties.

Evaluate and recommend proactive solutions to mitigate issues (e.g., late or missed shipments) by using subject matter expertise.

Maintain the highest level of profitability, carrier satisfaction and support

Communicate with internal sales people regarding all aspects of the supply chain process.

Recommend solutions to streamline processes and improve transportation costs and service to our Enterprise clients.

Participate in the quarterly review process by providing meaningful feedback, information and metrics.

Develop and maintains solid carrier relationships, work with carriers as needed to improve client service

Provides recommendations to continuously develop more efficient internal processes.

Act as a leader, providing direction and support to other employees

Company Overview

Logistics Worldwide is one of the most progressive transportation management companies in the business. Our focus is to provide customers with superior supply chain management services and best in class technology at the lowest possible cost while providing customers with the above and beyond level of customer service they deserve.

With our unique and progressive approach to transportation management, Logistics Worldwide helps customers of all sizes drive savings and simplification into their supply chains.

When you select Logistics Worldwide to manage your transportation processes, you get a true partner and the recognized leader in the third-party logistics industry.

Our website

www.LogisticsWorldwide.com