A company is looking for a Senior Services Operations Manager to optimize and manage the operations of their Onboarding, Adoption, Education, and Consulting teams.
Key ResponsibilitiesDrive quarterly initiatives to establish operational rigor and improve billable hoursEstablish reporting packages to provide key insights for Professional Services ManagementReview and improve current process frameworks and align all processes into a singular motionRequired Qualifications5+ years of professional experience3+ years of experience in Customer Success Operations or Revenue Operations at a SaaS company2+ years of Professional Services experienceBachelor's degree or related educational degree or certificates
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