Job Description
Job Description
Our client is seeking an IT Project Leader - Server in NY.
- Client : Japanese IT company
- Working Location : New York, NY
- Salary Range : 65-80K per year + Full Benefit / 401K
Key Responsibilities :
- Ensure outstanding customer service by providing direct IT support to customers and supporting projects under Project Manager’s supervision.
- Promote excellent customer service, effective response times, and provide expert insights into general support issues.
- Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
- Travel to customer locations and data centers for physical work.
- Communicate with external vendors to manage projects.
- Communicate with distributors and manufacturers to troubleshoot issues.
- Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures.
- Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.
- Other duties as assigned by Department Director.
The right candidate will possess :
- Experience with design and implementation : Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solution (AWS), Authentication Infrastructure (SSO, ADFS).
- Excellent troubleshooting skills : Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP).
- Strong background in information security.
Skills & Qualifications :
- Bachelor’s degree in Computer Science or a related field
- MCP and AWS certifications are a plus.
- Strong English communication skills, both written and verbal, to support customers, report to upper management, as well as to effectively work with the team.
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