Description
Become a Lead Customer Service Representative with Transdev!
Job Purpose :
We need full-time Customer Service Representatives in Denver, Colorado to act as a liaison for our internal / external customers, providers, and client.
If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.
Transdev is proud to offer :
- $18.29-18.79 / hr
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off / vacation.
Our Lead Customer Service Representatives are responsible for :
- Monitor the floor
- Track errors of all staff
- Monitor daily calls for 3 days’ out
- Monitor queue / helping on queue if needed
- Distribute call back sheets / stay if needed
- Escalated calls
- Run reports
- Obtain and enter accurate customer information into the reservations system
- Complete customer reservations in a timely and courteous manner
- Provide customers with information on the services provided and direct them as needed
- Supervise staffing on weekends and evenings
- Schedule breaks and lunch accordingly without disabling the call center
- Provide support assistance to the Reservation Supervisor
- Control and issue certain disciplines when necessary
- New employee training and re-training of current employees
- Minimal errors
- On call (short notice)
To qualify as a Lead Customer Service Representative, you’ll need :
- High school diploma or GED equivalent
- Excellent verbal and interpersonal skills
- Excellent judgment and problem solving skills
- Supervisor experience strongly desired
- Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected words per minute
- Ability to sit or stand for extended periods of time
- Ability to multitask and work well under time restraints
- Ability to maintain employee confidentiality
- Ability to communicate clearly in the English language; foreign language proficiency beneficial
- Ability to use a standard business telephone system for communication
- Ability to read, understand, and follow written and verbal instructions
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