Description :
The Order Taker / Cashier is responsible for providing excellent Guest service by greeting each Guest with a friendly, welcoming appropriate greeting such as : "Welcome to Earl of Sandwich, what would you like today?
ensuring that all entr e items are entered into the POS accurately and that payments are processed accurately, up-selling sides, desserts and drinks, and engage Guests in topics regarding the Company's loyalty program and inviting Guests to provide their feedback using the Company's online survey.
Answers the telephone within 3 rings and with a smile in his / her voice
Takes the Guests order and handles cash and credit transaction accurately
General math skills
Maintain Proper Cash Handling Procedures as defined by the Company
Maintain all cash handling documentation for their drawer
Enters order accurately into the POS system
Handles Guests problems efficiently and in a friendly manner
Demonstrates knowledge of the brand and menu items
Suggestively sells additional menu items
Greets Guests when they are entering and leaving to make them feel comfortable and welcome
Maintains cleanliness and organization throughout the restaurant and ensures proper set up and / or breakdown of the entire restaurant including dining room, kitchen, prep areas and restrooms.
Assists with stocking, cleaning and maintenance duties as needed
Requirements :
Communication - Conveys ideas and facts orally using language the audience will best understand.
Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.
Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
Interpersonal - Gets along well with a variety of personalities and individuals.
Listening - Understands and learns from what others say.
Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Guest Oriented - Ability to take care of the guests' needs while following company procedures.
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