French/English Customer Service Rep

Global Channel Management, Inc
Port Washington, New York, United States
$20 an hour
Full-time

French / English Customer Service Rep needs 1+ years' experience

French / English Customer Service Rep requires :

English - $17.50 pay rate $29.23 Bill rate French Speaking - $20.00

High school diploma

  • 1+ year(s) of experience working in customer service, hospitality or call center environment
  • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
  • Strong verbal and written communication skills
  • Demonstrated listening and comprehension skills
  • A clear team player with strong interpersonal skills
  • Ability to maintain composure when dealing with difficult customer situations
  • Excellent time management skills must be able to prioritize tasks efficiently
  • Strong PC skills including MS Office; Word and Excel
  • Ability to navigate information systems and intern

Prior optical industry

French / English Customer Service Rep duties :

Answers incoming calls and processes orders.

  • Resolves customer complaints, troubleshoots issues to determine best path for resolution.
  • Correctly documents customer interactions and tracks call types.
  • Maintains support service levels and upholds Customer Service standards.
  • Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
  • Takes inbound phone calls for up-to 90% of assigned shift.
  • Performs all other duties as assigned.
  • 30+ days ago
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