Our company is an outsourced customer acquisitions and sales agency looking for a Customer Service and Sales Manager to join our Dallas office.
You will work with our team and other sales members to deliver a seamless and integrated sales and customer service experience to consumers directly across our client portfolio.
This role offers you the opportunity to work in a firm that offers excellent career progression. Core Responsibilities of the Customer Service and Sales Manager : Provide high-quality service to each of our customers directly through face to face interactions to personalize their needs in our services Maintain client confidentiality at all times Efficiently handle daily customer transactions, sales orders, and inquiries with precision and speed, ensuring timely service Research, follow-up and resolve customer inquiries and problems through effective interaction with clients, customers, and product specialists Communicates clearly with staff in a timely and professional manner Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client Verify and maintain quality to improve customer retention and sales revenue Essential Skills of the Customer Service and Sales Manager : Clear verbal communication skills Prior experience is in customer service, sales or related fields dealing with the general public is an asset preferred Strong relationship management skills Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible Business acumen in the marketing and client relations field is preferred Understand and comply with applicable regulations and standard operational procedures Ensure that all sales transactions are executed properly and meet compliance guidelines #LI-Onsite Powered by JazzHR
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