Are you a customer-oriented professional with a knack for sales? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise?
Join our team as a Customer Service Representative, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.
Customer Service Representative Responsibilities :
Serve as the first point of contact for our customers, delivering exceptional service and support
Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience.
Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers.
Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.
Collaborate with the Customer Service Representative team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales.
Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies.
Document customer interactions and transactions accurately in our CRM system, maintaining thorough and up-to-date records.
Collaborate with cross-functional teams and Customer Service Representatives to resolve customer issues and ensure customer satisfaction.
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