Job Description :
Pay Range $24hr - $29hr
Responsibilities :
- Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
- Communicate with our Service Resource Center for all service calls.
- Take ownership of service calls from creation of service requests through service completion, escalating issues to supervisors and technicians as needed.
- Reassign work as needed, making judgments based on current workloads & priorities.
- Regular contact of customers to communicate status changes.
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Requirements :
- High School or equivalent 3 years’ experience in customer service / dispatching.
- Proficient with computers, Windows applications (Oracle experience a plus).
- Good organizational skills, attention to detail and excellent communication skills are required.
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