MAINTENANCE MANAGER - (DTLA)

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

As the Service Manager , you are a team builder and leader who provides support, mentorship, and direction to ensure a high level of Employee and Resident Engagement.

You are responsible for achieving cleanliness, maintenance, aesthetics, and the Owner’s asset performance expectations within your Community.

You accomplish these goals through leading your teams in creating the greatest possible living experience for our residents and executing the Service projects within your Community.

You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision on your team and a trusted partner to your Community Manager.

REPORTS TO : COMMUNITY MANAGER

HOW YOU WILL CONTRIBUTE :

Customer Service and Leadership :

• Creates and maintains a safe, respectful, and productive environment for all team members at the community.
• Provide leadership and guidance for the community team by setting a Service Excellence standard and inspiring the Service Team to achieve it.
• Efficiently handle resident requests and complaints and, when necessary, escalate them to your Community Manager.

Maintenance Operations :

• Ensure asset preservation and prevent deferred maintenance issues.
• Manage Service Team’s performance related to maintenance operations such as plumbing, painting, appliance repairs, electrical tasks, heating and air conditioning, carpentry work, pool upkeep, fire systems, and grounds upkeep.
• Efficiently manage expenses and capital to meet budget requirements.
• Partner with vendors to ensure project completion and quality standards are met.
• Make budget recommendations for cap X projects.

PROFESSIONAL EXPERIENCE :

• 5-7 years as a Service Manager within a property of at least 800+ units managing service teams of 20+, preferably within a Class A Luxury property;
• and / or 3-5 years as a Service Manager within a property of at least 700+ units, preferably within a Class A Luxury property;
• and / or a combination of 5+ years as Assistant Service Manager / Lead role with supervision over 15+ team members within a community of 800+ units;

and / or 1-3 years’ experience in multi-building service management.

• HVAC certified a plus.
• Knowledge of OSHA standards.
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

Salary Range : $80,000-$90,000 DOE; Housing included.

Benefits :

• 100% Employee coverage options for Medical, Dental, Vision.
• 401(k) plan with employer match.
• Robust Paid Time off benefits : Vacation, Sick Days, Holidays, and Personal Days.
• Employee Assistance program.
• Tuition Assistance.
• Dependent Care and Medical Flexible Spending Accounts.
• Life & AD&D Insurance.
• Pet Insurance.
• Employee Exclusive Discounts.
• Lucrative referral bonus program.

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