Senior Manager, Transition & Delivery

Position Summary

The Senior Manager, Global Business Solutions (GBS) Transition & Delivery is responsible for managing the end-to-end execution of the global business solutions strategy.

He / she oversees the team charged with executing the offboarding, nearshoring, and outsourcing activities and impacts from stakeholder discussions through implementation, close out and stabilization.

Essential Duties and Responsibilities :

• Work with GBS Leadership to develop and deliver forward-looking strategic vision and value proposition.
• Develop and oversee the process flow for intake, analysis, and delivery of requests for new site locations, change of sites, change of services, and staffing needs.
• Collaborate with global functional leadership teams, site managers, technology, real estate and HR teams to analyze and address offshoring, nearshoring, and outsourcing (GBS) requests.
• Oversee the planning, development, and execution of change management activities to ensure successful adoption of process transitions.
• Provide guidance and awareness of organizational, industry and environmental needs, trends, and solutions.
• Partner with the business on assigned initiatives to project manage the end-to end transition of a process.
• Allocate projects across Delivery Team and monitor progress to ensure delivery is on target with timelines, scope, and budget.
• Effectively communicate to leadership and stakeholders the overall strategy, end-to-end process, project status, continuous improvement plans and performance metrics.

Continuous Improvement Responsibilities :

• Develop and maintain continuous improvement targets and methodology.
• Develop, measure, analyze and communicate site and function specific KPIs and SLAs.
• Monitor employee engagement and roll-out culture building activities and continuous learning opportunities.
• Build and manage a resource and knowledge library.

Compliance and Regulatory Responsibilities :

• Analyze regulatory landscape and ensure Business practices performed at GBS sites are in compliance with local and international laws and requirements.
• Partner with local government entities and legal institutions when setting up and managing GBS sites.

Qualifications, Knowledge & Skills :

• Degree in Business related field, Masters or MBA preferred
• 5-7 years managing global cross-functional projects
• Strong knowledge and understanding of the cruise industry
• Ability to translate overall business vision and objectives into tactical strategies and executable plans
• Excellent communication and relationship management skills
• Strong self-starter with an ability to navigate successfully through ambiguity
• Proven ability to proactively look and think ahead, going beyond obvious needs
• Demonstrated ability to generate strong, compelling presentations to senior leadership
• Proven ability to lead and motivate
• Strong work ethic with flexibility and adaptability to change
• Strong analytical and problem-solving skills
• Strong organizational and time management skills
• Strong project manager with transformation and change management experience
• Ability to empathize with stakeholders and focus on transitioning work and positioning GBS to provide high quality services.
13 days ago