Loan Servicing Analyst

Position Overview

Service commercial real estate loans which includes accurate accounting and reconciliation of all fees, escrows, taxes, insurance and amortization schedules.

Assist in creating and scheduling servicing and management reports. Assist in the development and implementation of policies, procedures, standards and controls related to CML and real estate management to help ensure the company’s regulatorycompliance.

Responsibilities

• Assist with the testing and implementation of software systems and the automated conversion of all third-party servicer data to an in-house loan management system.
• Create new and refine existing loan servicing procedures and guidelines to ensure accurate documentation for departmental processes.
• Create and manage all loan servicing files and provide manual input of all property level information and any missing information from the initial data load.
• Maintain knowledge of lending practices as related to real estate loans.
• Create, schedule and update all servicing and management reports and amortization schedules on all loans. Prepare monthly accounting reports for investment accounting.
• Monitor receipt of all monthly principal, interest and escrow payments and issue late payment letters as necessary. Maintain accurate accounting of all required escrows, ensure timely payment of all property taxes or verify tax payments and issue default letters as necessary.
• Monitor insurance expirations and ensure that property / casualty insurance is in force at all times and issue default letters as necessary.
• Communicate with borrowers regarding loan related issues including assumptions, transfers, releases, creation of statement of accounts, etc.
• Prepare and mail 1099s on an annual basis.
• Monitor all upcoming loan maturities and issue maturity notice letters beginning six months prior to actual maturity date.
• Prepare and file loan release documentation and loan payoff statements upon request from borrower or at loan maturity.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

Requirements

EDUCATION AND EXPERIENCE

Required :

Bachelor’s Degree in Business, Business Administration, Accounting, Finance or equivalent

related work experience

3+ years commercial real estate loan servicing / customer service experience

Preferred :

Insurance, financial and accounting services experience

SKILLS AND ABILITIES

Required :

Intermediate Word, Excel and SQL / Query skills

Advanced knowledge of commercial mortgage loan theory and application

Advanced knowledge of commercial mortgage loan tracking software applications

Advanced skills in customer service

Ability to be flexible when needed, take initiative, and demonstrate accountability

Intermediate oral and written communication skills demonstrating ability to share and impart

knowledge

Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions

Ability to set goals, multitask and prioritize workload

Intermediate investigative, analytical and problem solving skills

Ability to work well within a team environment and participate in department / team projects

Ability to balance detail with department goals / objectives

Intermediate interpersonal skills

Ability to translate business needs and problems into viable / accepted solutions

Ability to foster customer service as needed

Ability to liaise with individuals across a wide variety of operational, functional and technical

disciplines and work well with all levels of management

General business knowledge

Preferred :

Experience with LMS 2000 soft