Service Cashier- San Antonio CJDR

Description

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China.

The Group's 44 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability.

Greenway Automotive Group is an Equal Opportunity Employer.

The Receptionist / Cashier answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner.

He or she sets the tone for our dealership's Sales Department by being an outstanding listener and information source. The Receptionist / Cashier helps customers who are looking or have purchased vehicles by answering questions, contacting sales personnel with exceptional customer service.

In addition, he or she performs administrative duties, like filing, and operates the telephone switchboard for call routing.

The Receptionist / Cashier courteously and efficiently manages all service and repair transactions for our valued customers.

He or she receives and processes payments for services rendered or parts and materials purchased, and completes estimates and invoices.

The Receptionist / Cashier uses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history, parts purchased, and contact information.

He or she may need to calculate materials charges, repair charges, and taxes and must understand various types of warranties.

The ideal candidate has a high school diploma or GED and previous retail and / or customer service experience that includes money-handling and point-of-sale (POS) system experience.

Automotive dealership experience preferred. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

RESPONSIBILITIES *

Greets all customers in a friendly, professional manner and helps identify, confirm, and resolve customer concerns

Receives and processes payments for products and services

Answer dealership group phones and directs calls as necessary

Operates the complete POS system and other required software

Accepts responsibility and accountability for his or her money drawer

Coordinates questions and issues with the appropriate department personnel

Handles customer complaints or escalates when necessary

Assist in scheduling and confirming sales appointments

Helps with clerical / office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.

Ensures that all customer contact information is up-to-date and accurate

Attends all staff meetings, trainings, and educational classes as required

Follows all safety and security procedures

Helps educate / train new staff members

Provides administrative assistance as needed

Performs other duties as assigned

Qualifications

High school diploma or GED required

Point-of-sale (cash register) and credit or debit card processing skills

Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment

Knowledge of automotive servicing or repair highly desired

Neat, clean, and professional appearance

Previous customer service or related experience preferred

Helpful attitude and friendly demeanor

Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress

Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment

Highly trustworthy and security conscious

Strong computer and internet skills, including Microsoft Office suite