Role : Major Incident Manager 1.Knowledge on Service Design, Service Transition, Service Operations & CSI 2.Experience in handling Problem management, Change management, Service Level Management, Capacity Man-agement, Knowledge Management, Availability Manage-ment 3.
Good exposure to MS office tools 4.ITIL Foundation Certification 5.Must have reporting capabilities and ability to present the reports 6.
Must have strong communication skills along with email et-iquette 7.Should be proactive thought process oriented 8.Strong team player 9.
Basic knowledge of technical platforms like Windows, Network, Unix, DBA, Storage 10.Good understanding on Service Management Processes 11.
ITIL Intermediate & Expert level certification 12.Basic knowledge on Lean, Six Sigma & other quality process 13.Exposure in preparation on process documents, SOP etc .
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