Operations Coordinator

C.H. Robinson is looking to add an Operations Coordinator to our team. In this role, you will play a critical role in executing business for our customers, building relationships with them, and partnering with internal teams to ensure their day-to-day needs are met.

With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform operations activities and meet the transportation needs of our customers, contributing to our mission of delivering excellence in logistics and supply chain management.

Join us and be a part of our journey toward shaping the future of transportation.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results.

With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities :

Create orders and activate shipments

Build and assign loads, schedule appointments, track and trace shipments

Generate invoices and payments, reject and cancel orders, and update and resolve events

Monitor task boards and assigned email accounts to respond to customer and carrier requests

Utilize standard operating procedures (SOPs) and your experience to meticulously document events

Follow through on customer or carrier requests to ensure satisfaction

Validate and ensure the accuracy of load data in systems according to CHR and customer standards

Required Qualifications :

High School diploma or GED

Minimum 1 year of experience as an Associate Operations Coordinator

Ability to work evenings and / or weekends (select roles only)

For external postings only : Minimum two years’ call center customer service or transportation / logistics experience.

Preferred Qualifications :

Bachelor’s degree from an accredited college or university

Proficient in Microsoft Office Suite of programs

Previous customer service experience in a call center or similar environment

Demonstrated communication, prioritization, and time management skills

Prior work experience that required attention to detail and accuracy

Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.

Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities.

We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer / EOE / M / F / Disabled / Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

We provide the top-tier benefits that matter to you most, including :

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE () page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex.

With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200.

We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy.

With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.

Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.

H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek.

Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com .