Director, Client Development and Management

Business Talent Group (BTG) is the leading talent marketplace that connects independent management consultants, subject matter experts, project managers, and interim executives with the world’s best companies.

BTG provides just the right on-demand talent needed : remote or on-site, part-time or full-time, individuals or teams. That’s why more than 50% of the F100 and hundreds of other leading companies trust BTG to curate, vet, and compliantly deliver talent who fuel growth, innovation, and performance improvement.

BTG is a Heidrick & Struggles company.

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

We pride ourselves on having developed a fast-paced, fun, and dynamic culture. We encourage all our employees to learn and grow personally and professionally so they can assume greater responsibilities and advance their careers.

For more information on our company, visit businesstalentgroup.com.

Job Description :

Director of Client Development

Business Talent Group (BTG) is seeking a Director / Senior Director of Client Development to advance our commercial efforts in key target accounts with a focus in Life Sciences.

This individual will be working with a mix of current and future clients to surface and manage individual project opportunities and cultivate and establish enterprise and long-term relationship-based revenue growth.

The successful candidate will develop and manage account-based strategies for client engagement, lead and build senior client relationships, cultivate and manage project evaluations, partner with client service teams on talent placements and active projects, and contribute to best practice sharing across the client development team.

The role requires surfacing and exploring key issues of relevance to target account companies, planning and overseeing the execution of projects with clients, and supporting development of and guiding internal strategy to better serve clients.

This leader may also be called on to lead high-priority initiatives and collaborate with colleagues across the firm to explore and uncover business needs to deliver and grow BTG’s client base.

This role will have three primary job responsibilities, including new client / business development, ongoing client service, and internal collaboration.

Business Development

• Creates a targeted business plan that includes account-based client engagement strategy and market intelligence gathering that aligns to key functional areas / buying centers in target accounts.
• Executes client outreach and engagement activities to drive new business development and opportunity creation (and directs dedicated client development team members, as relevant).
• Leads meetings and demonstrations of BTG services that are tailored to accounts and relationships and are in context of past / existing work streams;

prepares and manages customization and development of new BD materials and collateral (pitch decks, etc.) accordingly.

• Proactively anticipates customer needs based on market activity and guiding firm investment in new areas; conducts market intelligence to understand and position against key competitors.
• Manages to quarterly, half, and annual revenue goals, along with other key commercial metrics (meetings, new opportunities, etc.).

Ongoing Client Service

• Establishes and maintains contact with top decision makers at key clients that facilitates buy-in on proposed solutions from top management levels at assigned accounts.
• Serves as a senior advocate for client / prospective client needs working as trusted advisor to help clients navigate our industry and support solution development in collaboration with experts across BTG.
• Partners with client success and delivery team, advising and directing project scoping and talent search processes, supporting the proposal development process, the pricing, and contracting strategy, and managing project economics and risk.
• Supports and executes directing project and talent oversight on active projects to ensure client satisfaction and engagement, supporting extension and expansion of BTG project opportunities with existing clients and new referrals.

Internal Collaboration

• Synthesizes and communicates client, industry, and market trends to senior BTG leadership to support firm strategy and investments.
• Borrows on previous experience to coach and develop others within specific buying center; contributes to development of other Client Development team members, through influence.
• Contributes to firm visibility and marketing campaigns to support buying center goals.
• Partners with other cross-functional leaders and leverages shared services in service of our clients and firm commercial efforts.

Qualifications

• 7+ years of business development, commercial relationship management, or related experience, experience with large, complex, multi-site accounts preferred.
• Experience selling into life sciences industry.
• Experience building and broadening client relationships across all key influencers and serve as a trusted advisor and consultant.
• Superior verbal, written, and presentation skills; comfort with engaging with and presenting to board-level and C-level executives.
• Ability to spend significant time (60%+) in market with clients mostly virtual with some amount of in-person as relevant.
• Proven contract negotiation and management skills, able to work collaboratively with both client and internal teams (e.

g., procurement, legal, finance) to balance needs of BTG and client.

• Familiar with developing and maintaining sales plans, managing multiple initiatives / work streams simultaneously.
• Ethical, confident, and creative, with a persistent can do attitude.
• Proven ability to navigate an often ambiguous and complex organization to resolve customer issues and internal roadblocks.
• Ability to multi-task and prioritize with relative ease.
• Ability to collaborate without ego, preference for working in a team environment, commitment to building and maintaining positive relationships with colleagues across departments.
• Tendency to pick up a wrench. Proactive mindset and approach : able to think several steps ahead anticipate teammates’ needs, and suggest improvements to existing processes.
• Runs to criticism, continually seeking feedback and making improvements.
• Approaches work with a spirit of generosity. Endeavors to serve everyone colleagues, clients, partners beyond expectation, and with appreciation.
• BA / BS Degree.

Compensation

• Competitive base salary.
• Bonus / Commission opportunities.
• Comprehensive Benefits package including health, dental and vision coverage, flexible spending account, 401K savings plan, educational / wellness / work from home stipend.

BTG is an equal opportunity employer and committed to hiring a diverse team without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis.

BTG is committed to providing reasonable accommodations and / or adjustments during our recruitment process. If you are selected for an interview and require an accommodation and / or adjustment, please inform your Talent Acquisition professional.

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