Job Description
Job Description
Insurance Customer Service Representative- Ott Insurance Agency
The Ott Insurance Agency is a small friendly independent agency servicing personal and commercial lines business. We are looking for a highly motivated and customer-focused individual to join our team as an Insurance Customer Service Representative.
As the first point of contact for our insurance company, you will be responsible for providing exceptional customer service to policyholders, agents, and potential customers.
Experience in insurance is not required but would be a benefit.
Responsibilities :
1. Answering incoming calls and emails in a professional and timely manner
2. Assisting customers with policy inquiries, claim submissions, and billing questions
3. Educating customers on insurance coverage options and policy details
4. Processing policy changes and updates
5. Resolving customer complaints and issues
6. Providing support to insurance agents and sales representatives
7. Maintaining accurate customer records and documentation
8. Collaborating with other teams to improve processes and customer satisfaction
Qualifications :
1. High school diploma or equivalent
2. Previous customer service experience
3. Excellent communication and interpersonal skills
4. Proficient computer skills
5. Strong attention to detail and organizational skills
6. Ability to work in a fast-paced and team-oriented environment
Monday- Thursday 9 : 00-4 : 30
Friday 9 : 00-3 : 00
Customer Service / Sales Representative (OPC)
Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO,...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Use a customer-focu...
Contact Center Customer Service Representative
Customer Service Representative / Contact Center. Our mission to "Reinvent Contractor Service", is best achieved by investing in our employees, always doing what's right, and delivering a 5-star experience every step of the way. Job duties include handling high-volume calls in a call c...
Alterations Customer Service Representative
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. Responsible for providing an exceptional service experience to multiple customers at one ti...
Customer Service Representative
Customer Service Representatives handle customer requests by making and receiving calls about inquiries and complaints regarding rates, billing, service issues, collections, etc. What does a Customer Service Representative do?. Customer Service Representative. Prior customer service and/or call cent...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Use a customer-focu...
Customer Service Representative
We are looking for a team player with a positive outlook, good customer service, and excellent communication skills. ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Use a customer-focu...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative
Insurance Customer Service Representative. Use a customer-focused, needs-based review process to educate customers about insurance options. Establish customer relationships and follow up with customers, as needed. Interest in marketing products and services based on customer needs. ...