Job Description
What you will be doing
- Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
- Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
- Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
- Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.
Location Description
402 2nd Avenue SW, Charleston, West Virginia 25303 When staying at the Charleston West Virginia Fairfield by Marriott, enjoy our free Wi-fi so you can stay connected anywhere in the hotel.
Spread out in our vibrant lobby with spaces to gather, relax and work while allowing for proper social distance. Jump-start each day with our free breakfast.
You will always find the courteous service you deserve plus all the little things you expect from Fairfield Inn & Suites during your stay.
Requirements
What we are looking for
- Strong communication skills verbal and written
- High work ethic and self-initiative
- Proven customer service skills, including ability to be resourceful and creative
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to stand and walk for extended periods of time
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