The Field Service Engineer is a mobile repair person who travels from location to location within designated territory to perform new equipment installs, maintenance or repair / replacement of pre-existing ACT Chargers (or sub-assembly parts) that are deployed in various customer warehouses or dealer locations.
- Perform maintenance and service tasks for customers in assigned territory.-Test, troubleshoot, and repair chargers.-Prepare and submit work orders, expense reports and timesheets to the respective departments.
- Evaluate products accurately for maintenance, warranty, upgrades and other purposes.-Collaborate closely with technical team to resolve technical issues.
- Perform verification testing on PC boards and various assemblies.-Understand customer requirements and accordingly recommend the right products or services.
- Manage all on-site installation, repair, and maintenance within the assigned territory and conduct client demonstration when required.
- Understand technical problems effectively through proper analysis, evaluation and diagnoses.-Work with high voltages of 480VAC, 300VDC and below.
- Support improvements to test equipment and processes to reduce downtime.-Provide training to customers about product usage and maintenance.
- Build positive relationships with customers by providing outstanding and excellent services.-Prepare and attach Green Tag on replaced part / s, upkeep maintenance records, warranty contracts, Warranty / Service Work Order or installation report and other service reports to senior managers.
- Perform all other duties as required.Skills / Other : -Ability to define problems and draw valid conclusions on the work that needs to be performed.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.-Analytical ability to prioritize work and move from task to task.
- Ability to deal with difficult situations and maintain a positive attitude.-Strong electrical and mechanical aptitude.-Strong English communication skills both verbal and written.
Experience : -Equipment troubleshooting skills and know-how : minimum 3 years hands-on experiencePay : $70,000 - $80,000
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