job summary : Responsibilities :
Responsibilities :
- Handle high call volumes with approximately 120 outbound or 60 inbound calls per day.
- Assigned to either inbound or outbound calls, not both, with potential for 50-100+ calls during peak times.
- Support the Consumer Direct Sales group within the clients' Home Mortgage.
Responsibilities :
- Assist Home Mortgage Consultants in the National Contact Center.
- Manage inbound leads and "dot com" lead lists for customers interested in refinancing or purchasing a home.
- Confirm customer interest, contact information, bank details, and availability.
- Transfer verified hot leads to Home Mortgage Consultants for further processing.
- Ensure accurate and efficient information gathering to support seamless customer transitions.
Skills : Telephone Etiquette, Basic Software Skills, Customer Service, Adapting to Change, Active Listening, Call Center Support, Customer Relations, Sales Support Experience : Experienced2 year(s)
responsibilities :
- Handle high call volumes with approximately 120 outbound or 60 inbound calls per day.
- Assigned to either inbound or outbound calls, not both, with potential for 50-100+ calls during peak times.
- Support the Consumer Direct Sales group within the clients' Home Mortgage.
Responsibilities :
- Assist Home Mortgage Consultants in the National Contact Center.
- Manage inbound leads and "dot com" lead lists for customers interested in refinancing or purchasing a home.
- Confirm customer interest, contact information, bank details, and availability.
- Transfer verified hot leads to Home Mortgage Consultants for further processing.
- Ensure accurate and efficient information gathering to support seamless customer transitions.
qualifications : Experience
Experience
- Experienced
- 2 years
Education
High School
skills :
- Telephone Etiquette
- Basic Software Skills
- Customer Service
- Adapting to Change
- Active Listening
- Call Center Support
- Customer Relations
- Sales Support
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