Manager, Retail Operations, Portfolio Optimization

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Manager, Portfolio Optimization will play a critical role in managing the Retail Operations Portfolio, owning the governance and guiding the strategic planning of $250M+ of capital and operating budgets to support day-to-day operations, as well as transformation across the retail portfolio for CVS Health.

This position offers an exciting opportunity to influence across multiple areas, see many facets of the Operations landscape, and connect with a diverse group of business owners at all levels.

In this role, you will be a vital contributor in monitoring capital and operating expense allocation across projects in multiple areas, supporting annual planning exercises, and ensuring appropriate financial tracking.

You will build reporting and create effective presentations for senior leadership within the Retail Ops space up to the SVP level.

This position is central to aligning wide-ranging stakeholders across the organization. Therefore, experience in building effective relationships and influencing skills are essential.

You will demonstrate this by working across the enterprise with IT, Finance, Enterprise Analytics, and business innovation teams to integrate multiple outputs into a unified narrative.

The colleague in this role must have excellent organizational and problem-solving skills, superior attention to detail, and the ability to learn independently and execute with a high degree of autonomy.

Responsibilities (Estimated % of Time)

Manage the strategic investments of Retail Operations including Operating Expense, IT labor hours, and other capital investments (60%) :

Facilitate the strategic slotting of Retail Ops IT projects, ensuring all required materials are submitted, including vision statements, capabilities, project plans, change requests, etc.

Serve as a subject matter expert in our Agile and IT processes as they relate to the management of capital, liaising between IT and our business owners to ensure completion of our strategic initiatives on budget.

Develop and maintain accurate day-to-day tracking of all portfolios related aspects of each project, meeting with business teams as needed to understand pertinent project intricacies.

Assess risk and opportunity within the portfolio, engaging leadership as needed and providing recommendations

Support annual planning, budgeting, and reforecasting strategy across the Retail Ops portfolio (creating excel templates, monitoring submissions, creating readouts, and playing the role of subject matter expert for business partners) (20%)

Craft presentations and other materials about complex portfolio subject matter to a level of understanding for executive leadership, sponsors, and other business partners down to the staff level (10%)

Serve as a trusted subject matter expert on behalf of the Portfolio Optimization team for key initiatives, as well as preparing for and leading various business reviews with senior leaders by coordinating and finalizing relevant materials, quarterbacking any necessary field training, ensuring follow-up and execution of strategy by Retail Store Operations leaders (10%)

Required Qualifications

3+ years’ experience influencing without authority.

3+ years’ experience demonstrating strategic problem solving or product development.

3+ years of experience in a corporate environment leading initiatives with a high degree of complexity

3+ years’ experience planning, designing, and executing complex strategies across a large group of stakeholders while achieving established goals and objectives.

3+ years’ experience analyzing and understanding multiple sources of disparate information, drawing appropriate conclusions and making recommendations for risk mitigation and actionable next steps.

3+ years’ experience leading cross-functional teams and initiatives with a high degree of complexity

3+ years’ experience creating, leading, planning and executing complex strategies.

3+ years’ advanced skills in MS Office, with strong ability to leverage advanced Excel analytical and manipulation functions.

Self-starter with ability to learn independently and operate autonomously with a high degree of accountability in a complex environment.

Strong communication skills with the ability to effectively convey complex information verbally and in writing to diverse audiences with varying levels of understanding of the portfolio space.

Excellent problem solving and critical thinking abilities to identify challenges, analyze root causes, and develop effective solutions that drive business success.

Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines.

Leverages a continual improvement mindset to create simplicity and improve customer experience.

Proven ability to deliver high quality professional communications, presentations, responses, and analyses on a wide range of requests by working quickly, independently and with minimal direction.

Proven ability to exhibit model professional behaviors that are consistent with collaborating with senior leadership and that demonstrate a strong bias for inclusion, collaboration, building trust, driving for and delivering results as well as supporting innovation and change.

Strong interpersonal, written, and verbal communication skills

Broad mindset with an ability to consider the long-term execution of strategy as well as the short-term detail-oriented steps needed in developing solutions.

Proven ability to lead through ambiguity.

Proven track record of high performance in roles requiring high attention to detail.

Regular and reliable attendance

Travel- Ability to travel up to 5% of the time, based on needs of the business

Any additional tasks as directed by supervisor or manager.

Bachelor’s degree, or equivalent experience

Preferred Qualifications

5+ years’ experience influencing without authority.

5+ years’ experience demonstrating strategic problem solving or product development.

5+ years of experience in a corporate environment leading initiative with a high degree of complexity

5+ years’ experience planning, designing, and executing complex strategies across a large group of stakeholders while achieving established goals and objectives.

5+ years’ experience analyzing and understanding multiple sources of disparate information, drawing appropriate conclusions and making recommendations for risk mitigation and actionable next steps.

5+ years’ experience leading cross-functional teams and initiatives with a high degree of complexity

5+ years’ experience creating, leading, planning and executing complex strategies.

5+ years’ advanced skills in MS Office, with strong ability to leverage advanced Excel analytical and manipulation functions.

Experience leading a team.

Experience with IT processes and Agile

Experience in retail pharmacy

Master’s degree in finance or business

Education

Bachelor’s degree, or equivalent experience

Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity / affirmative action employer. Gender / Race / Ethnicity / Disability / Protected Veteran we highly value and are committed to all forms of diversity in the workplace.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

We comply with the laws and regulations set forth in the following EEO is the Law Poster : EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.

We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact our Advice and Counsel Reasonable Accommodations team at

Pay Range

The typical pay range for this role is :

$63,300.00 - $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.