Location : Universal City CA
Type : 4 months contract on W2
Schedule :
- Wednesday Friday : 107
- Saturday Sunday : 8am 5pm
Qualifications :
- True Job Title : Service Center Coordinator
- High school diploma or equivalent
- Minimum 2 years clerical and / or business administration experience
- Minimum 3 years facilities maintenance help desk experience
- Excellent communication skills is a priority as the position requires frequent liaison with others both within and outside of the Department.
- Experience and knowledge of enterprise business systems and integrated workplace management systems.
- Proficient in Microsoft Office (Outlook Word & Excel)
Responsibilities :
- Operate the Facilities Ops & Eng service center responding to customer requests from phone IWMS and email requests.
- Triage work requests and assign crew(s) to work orders
- Use the IWMS for Work Order creation assignment status and reporting information.
- Administer daily functions of the IWMS such as adding labor teams to crews updating zone teams with resources available for work.
- Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to NBCU customers and within the department.
- Properly code work orders with account information for various work types such as Preventive Maintenance Reactive Maintenance Billable Work Project Work etc.
- Assists Customers with how to enter requests in the IWMS customer portal and mobile app Review Work Orders for Data Quality.
- Ensure property information crew information materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle.
- Support Facilities Ops & Eng with work management reporting
- Support the IWMS configuration for team members creating views specifics to trades and work teams
- Work with Finance and Facilities Ops & Eng admin teams on cost transfer analysis as needed.
Facilities Operations,Work Orders,Microsoft Office
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