Senior Technical Program Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.

Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.

American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.

Find your place in technology on #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering, AI / ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance and data management.

It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Our team includes the US Consumer Services Cross Platform Delivery team, which is the strategic technology capability responsible for planning and delivering technical products to market at scale, across platforms, delivery teams and external partners.

The Senior Technical Program Manager, will help us to move faster by identifying, driving and owning USCS and EDD Tech strategic initiatives that will accelerate our success.

We wake up thinking, how can we move from good to phenomenal; what systems, processes, tools or technology will drive our efficiency at scale?

We consistently seek to improve and innovate. We lead engineering programs and liaise with partners across the organization.

The successful candidate will play a lead role in the understanding of product strategy and collaborate with their peers, technology teams, product and business stakeholders to translate complex feature requests into successful outputs.

Key responsibilities include :

• Be the 'go getter' for USCS and EDD Tech, working with stakeholders across Technology to drive strategic programs
• Lead efforts to progress key initiatives in the USCS and EDD Tech organization’s Technology Strategy
• Develop deep understanding of all aspects of software design
• Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions;

co-develops and documents solution

• Collaborate and engage with a diverse set of stakeholders (Technology, Product, Business stakeholders, Privacy, Risk, and others) to spearhead strategic initiatives
• Develop multi-year plan and roadmap, with emphasis and urgency on iterative delivery and milestones
• Implement roadmaps, ensuring they are completed on time, within scope, and budget, incorporating lessons learned from the past
• Monitor progress against key milestones and risks, and provide regular updates to senior leadership
• Provide insight into gaps, issues, risks and opportunities across impacted teams, solving and calling out impediments as needed
• Facilitates and plans change management and release management activities.
• Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management
• Experience in clarifying objectives, dealing with ambiguity / under-defined problems, advocating for simplification, and influencing teams.
• Experience managing project budgets and reporting. Familiar with both colleague and contractor / vendor resourcing budgeting
• Excellent oral and written communication skills; Ability to effectively communicate across third parties and technology and product managers.
• Use technology Competence to provide design alternatives and support team in issue resolution.
• 5+ Experience using Rally agile delivery management platform is a plus.
• 5+ Experience with Distributed Systems, Cloud Engineering
• Collaborates with Engineering teams to drive alignment on architectural approach and technical strategy to execute delivery
• Communicate scope change, resourcing, and financial implications to senior management in a clear and timely manner
• Foster strong relationships with internal and external stakeholders, ensuring clear communication and collaboration to support project success
• Identify and address any potential operational risks and controls and work with impacted teams for remediation and reporting
• Identify opportunities for process improvement and innovation and drive continuous improvement initiatives to optimize efficiency and effectiveness
• Ensure compliance with internal policies and external regulations
• Takes ownership and accountability of the program and is a self-starter
• Maintain positive demeanor and can do attitude, all while having fun!

Qualification Requirements :

• Consistent track record of working independently and making key decisions on projects.
• Confirmed ability to lead change in dynamic, ambiguous environment and ability to influence without direct authority among peers and with leaders.
• Influence team members with innovative changes and improvements by demonstrating risk taking.
• 7+ years of Software Project Management experience, part of it using Agile methodologies.
• Ability to effectively interpret Technology and product objectives as well as challenges and support the team in delivering.
• Strong leadership and organizational skills with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with a track record of successful stakeholder engagement
• Navigating through uncertainty and overcoming obstacles - demonstrate resilience, and the ability to thrive in a fast-paced and changing environment
• Exceptional executive communication and stakeholder management skills. Ability to create materials to communicate at senior levels concisely, clearly, and consistently
• Analytical mindset with the ability to simplify and solve complex problems and make data-driven decisions
• Proficiency in project management software and tools, with a solid understanding of technology integration
• Preferred experience in partner integrations and M&A management
• Track-record of driving strategic roadmaps from vision to detailed execution
• Entrepreneur / Founder mindset in understanding and deciphering the industry-trends
• Proven ability to manage multiple demands successfully within a matrixed organization.
• Team player comfortable working collaboratively to resolve challenges in a demanding environment.
• Bachelor of Science in Computer Science, Computer Engineering, or equivalent experience in Software delivery.

Salary Range : $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
30+ days ago