Job Description
About Digital Technology :
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century.
And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.
What you get to do in this role :
Lead technical product strategy for the Digital Technology Sales Transformation products, including Dynamics CRM, that sets us up for success as we look to grow to $20B+ in revenue
Lead technical product execution for strategic initiatives in partnership with digital technology and business organization
Drive large cross-functional programs that require balancing risks and achieving aggressive deadlines
Work cross functionally to define a north star vision for CRM and GTM products with strategy of delivery and execution
Provide critical insights and up-to-date status to our executive team (including our CTO and CDIO) so they can make informed decisions on program prioritization and resource allocations
Provide direction to employees so they can deliver business outcomes and achieve their career growth objectives
Communicate product priorities and build consensus
Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
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