Our loyal customer base has driven our business’s success and we’re seeking an Assistance Service Advisor to grow with us at Livermore Ford Lincoln.
The Assistance Service Advisor is responsible for providing administrative support to the service department and customer service to our customers.
This person will assist in scheduling appointments and generating estimates.
Assist with incoming or outgoing phone calls as appropriate.
Effectively communicate with internal and external customers.
Follow up with progress and / or follow up calls and / or emails.
Candidates with previous experience customer service roles and hospitality industries are encouraged to apply.
BENEFITS :
- Paid training and development
- Medical, Vision and Dental Benefits
- 401(k) with company match
- Paid Holidays
- Free College education courses for employees and immediate Family members
- Employee appreciation lunches
- Employee bonus for referrals
- Employee discounts
- Excellent culture
- Room for growth
RESPONSIBILITIES :
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Provide basic information to callers who have general inquires
- Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
- Assist with various clerical duties as needed
- Prepare sales and service gas tickets for the accounting department - remove
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Duties include making service appointments, checking service history and review with customer
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and / or counter ticket.
- Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
REQUIREMENTS :
- Excellent communication and organizational skills
- Previous customer service experience
- Experience using Microsoft Office suite
- Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
- Must be willing to submit to a drug screen & background check
Gill Automotive Group and Livermore Ford Lincoln are an equal opportunity employer.
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